Landmark Home WarrantyReviews of landmarkhw.com

Terrible service from Landmark. 3+ months of delays, miscommunication, and no resolution. Still no working dishwasher. Canceled my plan after 5 years. Very disappointed. In January, my dishwasher broke down. Landmark sent a contractor who diagnosed the issue and said the part needed was on backorder. I was offered a cash payment of $349.18, but told it couldn't be used toward a replacement because a repair was supposedly feasible. After long delays, the contractor finally returned in March, only to tell me the replacement part was broken and I’d need to wait again. He came back in April and said the repair was complete—but the very next day, the dishwasher started leaking. A new service request was opened. This time, the same contractor evaluated the situation and told me the dishwasher should be replaced as it was beyond repair. He said he would inform Landmark of his professional opinion. To my shock, I later received an email from Landmark stating that the contractor had recommended yet another part replacement—one that wouldn't be covered. I would now have to pay out of pocket. When I called customer service to get clarity, the representative was dismissive, unprofessional, and insisted that I had misunderstood everything. She denied any option for a replacement and told me to take it up with the contractor. This entire ordeal—over three months of delays, miscommunication, and poor service—has been unacceptable. Despite paying for a premium plan and doing everything I could to follow their process, I’m left without a working dishwasher and no real resolution. As a result, I cancelled my contract with Landmark Home Warranty. I no longer trust the service or the customer care team.

I attempted to keep Landmark Home Warranty but they changed my monthly payment and their customer service is awful. Instead of the Landmark cancel service as I asked, they continue to try and bill me. After cancelling, I removed any payment methods from the account. Landmark Home Warranty is known to continue to use payment methods on cancelled account and customer have difficulty getting funds back.

Landmark customer service is terrible. For the most part who answers the phone us great. The response time takes way too long. My last experince they refused to cover with plumbing done before i even bought the house. And told me they would never cover any plumbing issues. My plumber who i trust advised me to go with another recommended company.

**Update we are now 11 days without a hot water heater. We have opted for the cash out option which is a fraction of the price to have it repaired. I requested to speak with a manager and get an update from purchasing several times over the last week. I had 2 call backs from management both after working hours here so we couldn't even coordinate with the repair company. Their purchasing department is set up to only be contacted through email. So you can't get any information, really a process improvement issue. As soon as the payout is approved I will be going ending the relationship with this company. I highly advise not doing business with Landmark Home Warranty. They aren't worth the headache and will screw you over if they don't want to pay their part of the repair. *** Slow as hell. I had to end up paying for my AC condenser to be replaced out of pocket because they wouldn't get anyone to my house in a timely manner when the heat was 100+ in Texas. Fast forward a couple of months. Our hot water heater goes out on a Saturday. They don't send anything until Monday. The company they sent was out here first thing Monday morning. GREAT! They send the stuff over quickly to Landmark. I approve it. Then they tell me it's going to be 24-48 hours for procurement to order a STANDARD WATER HEATER! I have made a huge stink about it. I am a mom, with kids and we have no hot water. This is an emergency for me. If it was just me and the husband it wouldn't be such an issue. They are ordering the stupid thing from LOWE'S not from a specialty shop. The Lowe's is out of stock so they say they are going to try and order it from Home Depot. I call back 3 hours later. The lady now tells me that it will be 24-48 hours for the procurement team to place the order. Excuse the heck out of me?! I asked to speak with a manager, they will call me back in 24-48 hours. I tell them it needs to be an hour because this was supposed to already be expedited. She just keeps repeating the same thing over and over again. The company completing the work has someone just waiting to head to our home because they know this is a situation that needs to be done. But evidently, the home warranty company does not. I asked for a corporate number, they shared the same number thats on their website. I can't find some place to voice my concerns so here we are. This company gladly takes my money monthly and charges $70 per visit. But when it comes to getting things done in a timely manner they are the worst. It is 12:30 on a Tuesday. We have been without hot water since Saturday afternoon. They don't give a damn. Almost a work week with no showers, dishes or laundry being done. I literally never cause issues with their other services and have been with them for 3 years. This might be the last straw because honest to god. It shouldn't take so much time just to replace a water heater than can be picked up at home depot.

We had a water heater test fail, and made a claim with Landmark. We were told to call Right Away Plumbing and when contacting them we were told they would be out the following Wednesday for an inspection which was 5 days with out hot water. When the plumber showed up he quoted us 1200 to 2500 dollars out of pocket, when I called my husband and had him talk to the plumber the amount changed to 700 to 900 dollars which was still shocking to me. We were told that Landmark only pays them 150 dollars and so they had to makeup the money some where. When we called Landmark and explained the situation we were told that it would be another 24 hours before they could do anything as they had to wait to here from the plumber. We called Landmark the next day since we had not been contacted and were told that it would cost $810.00 dollars plus the $75.00 dollar service call. We are now 8 days without hot water and are just replacing the water heater ourselves and are out the $75.00. DO NOT USE LANDMARK!! OR RIGHT AWAY PLUMBING!!

Landmark Warranty is the worst company I Have ever dealt with. I filed a claim for my electrical panel. Landmark sent out their contractor who diagnosed the problem stating some of the breakers were melted and the entire panel needed to be replaced as it was a fire hazard. The contractor submitted a complete report with photos to Landmark same day. Landmark said they required a second opinion, it’s been over a week with no second opinion or resolution. You can’t escalate the issue beyond customer service. They even told me their Contractor Relations dept does not have any phones and can only be reached via email, to which they NEVER respond. Really??! So after 2 weeks I’m dealing with a fire hazard to my home with no resolution or help from Landmark Warranty. NEVER USE THIS COMPANY!!!!! I will file a complaint with the Consumer Business Bureau.

I sincerely wish there was a “ less than 1 star” Option. After sending a contractor out for a range repair, the supposed repair resulted in my oven catching fire. I reported the issue to both the contractor and to Landmark and also requested a callback from a supervisor because the individual that responded to the service appointment was being guided through the repair virtually by someone on the other end of his phone. It was very clear that the “technician” at my home was not experienced enough to work independently. The initial service call took place Oct. 12, 23 and today is Nov. 14, 23 and to this moment I have no cooking source and no assistance from Landmark. Apparently there has been no supervisor available for an entire month! Buyer beware when considering Landmark Home Warranty and be extremely careful utilizing the services of Exmore Repair Services. Alex is a very kind young man but definitely doesn’t know what he’s doing. Maytag has instructed me to refrain from plunging in my range as it was left in a very dangerous state. SO MUCH FOR HAPPY HOLIDAY MEALS AT OUR HOUSE 💔

AC out Called landmark about our AC not working, they assigned the claim to DR. Rescue. DR. Rescue took weeks to show up, I stated to Landmark the house is unconformable to be in and we have little children. Landmark approved us for a $200 reimbursement for a portable AC unit (good luck finding one for $200), after submitting my receipt I still have not received that $200 and its been over 2 months. AC is still not fixed properly; DR. Rescue will not update the file. I will not be renewing my policy with Landmark or their sister company American Home shield.