Landmark Home WarrantyReviews of landmarkhw.com

Landmark has been terrible to work with and I would advise not going with them. Their support call staff was unprofessional. Not only did they actively avoid solving my problem but have now made it so that I will receive ZERO value from the warranty leading us to loose out on thousands of dollars in home repairs that should have been covered by our warranty. This has been extremely frustrating!

As other have said, it's a scam. Avoid at all costs , even if you're the buyer of a home where the seller has purchased a contract on your behalf. Services are non-existent, or shabby at best. What's also annoying is the incentives given to realtors to promote such products.

Landmark is a classic example of an insurance company that makes money by finding ways to deny claims. I was a loyal customer for over a year and finally called on them to fix a leak in my washing machine. They decided my claim was excluded "secondary damage" because a defective spring broke, causing another part to crack. This is a totally twisted reading of the policy, but good luck fighting that when you are scrambling to get your washer repaired so you can keep your kids in clean clothes. Landmark is NOT there for you when you need them. Buyer beware.

Id go lower if I could. They lie don't send you any fine print in advance and the coverage won't replace a single item. Them again they deny your claim anyway and in my case ( a pool/hot tub) they don't have any one in THE ENTIRE STATE that's willing to work with them because of refusal to pay, late payments and underpayment. Bait and switch in the dictionary has a picture of their logo.I hope oregon shuts them down again and permanently this time

this company is a joke I submitted two claims during my 12 month policy both were paid for by myself along with a service fees to landmark, one claim they count not find a vendor and told me to find one I did he fixed the problem with my refer I paid him but was never reimbursed by landmark and they charged me a service fee on top of the that

5 June of this year, I submitted a Service Request to Landmark Home Warranty for our gas stove because two of the burners no longer light. In short, they charged us the $70 Service Fee even though no visit was ever scheduled and has never happened (I’ve repeatedly asked Landmark for proof otherwise and gotten no response). I spoke to the appliance repair company that originally got the job. They said Landmark canceled the work order without explanation. So the stove is still broken, no appointment has ever been scheduled, and Landmark has charged us $70 for a Service visit that never happened. There has been a lot of back and forth on this between me and them. I’ve provided all the detail in my complaint with the Better Business Bureau and will soon file with the Utah Department of Commerce. If you are having similar issues you can also contact these agencies. Landmark has acted in bad faith to refuse to provide warranty support I have paid for, and they unilaterally collected monies they have no claim to. My ask is that they return the $70 they charged me without my awareness or approval and without any Service Visit ever happening or even being scheduled, and that they send me $1,000 which I will use to have the stove repaired with my vendor of choice. Unlike Landmark, I am trustworthy, so I will refund any unused monies and I will provide documentation of who did the work and all money spent. I will not use Landmark nor their contractors for this work. We have been a customer of Landmark for a few years, during which I thought they did a reasonable job on a couple of service orders. But their lack of customer support and disinterest in customer satisfaction has gotten very bad of late. I’ve terminated our contract with them, but I’ll continue to pursue getting our money back.

I am only giving this company one star because that is the minimum. Terrible. TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.TERRIBLE.

I wish I could give 0 stars. Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING. Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th. We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully* have the part by Friday, December 10th so all we wanted was an update. Well come to find out the part might not be in until JANUARY 11th. We have had no heat or AC since the end of October. Our dogs, ourselves and our CHILD have had no heat in our home. It is mid-December. It is freezing. I’m surprised our pipes haven’t burst. About 2-3 weeks ago they offered us a “pay out” and would send us a check with what they would cover and we would cover the rest. We considered it but we would have to pay almost DOUBLE to what we agreed upon. The funny part is the AC/Heat company they have contracted to do the job HAS THE PART and could do the job TOMORROW. But noooo Landmark wants to take the cheap route and wait for their distributor almost 3 months out since we lost heat/AC. This is neglectful. Also, you might suggest “try to call Landmark”. LOL. We have waiting on hold for up to 2 hours and then finally it will tell you to leave a call back number and they never call. There are no working emails (or representatives choose not to reply) and no way to directly contact anyone via phone. My advice: do not even waste your time considering Landmark.