LancomeReviews of lancome.com

Good quality products. I use Lancome perfumes, mascara and a face recovery serum, and I like all these products. But I by them at Macy's, so I have no experience with their online store.

Ich kann den negativen Kommentaren leider nur zustimmen. Parfum kam an und hatte deutliche Gebrauchsspuren (Karton innen war komplett zerknittert). Habe zwar zwei Wochen nach Anfrage ein Retoureschein erhalten, jedoch warte ich seit über zwei Wochen auf meine Rückerstattung, obwohl diese laut Sendungsverfolgung seit zwei Wochen eingegangen ist. Auf meine Nachfrage per Mail wo diese ist, wird auch nicht reagiert. Unterirdischer Kundenservice; musste nun Paypal einschalten, um mein Geld zurückzubekommen. Absolut unseriös. Würde jedem abraten bei Lancôme direkt zu bestellen.

I love Lacombe products color, texture, skin protection. I’m 90 and get daily compliments on “you don’t look 90! . You look more like 60-70. I do think products are too expensive especially the creams. Thank you for stabilising the ordering process and for discontinuing the cranky, hypersensitive young/ old man. I’ve used Lancôme fifty years.

They haven't acknowledged my claim for receiving a broken bottle 3.4 fl oz bottle for my birthday.

For starter, the website is not functioning properly, I received a 404 error more than once. Also, the customer service people sounds helpful on the phone but no follow through. Lancome sent me the wrong color foundation and I called. They said they will sent a replacement. After a week I called them and the customer service said there was no record of replacement on that order, and promised to resent. This time I received an email. When I looked at the tracking they sent me, it indicated the item will not be pick up until 5/29. A whole week later than they promised to send it out. So beware of what Lancome tells you.

The WORST customer service! Making a return is an extremely lengthy process, they do not like giving a refund and make you wait weeks to return funds. I purchased on behalf of my son who was going to give me the money back, but in the interim he passed away. I returned the goods because I could not afford them, I am still waiting for a refund, leaving me in financially stretched on top of the pain of my loss. I contacted c/s and all they had to say is they need 14 days to process a refund. They made me wait 2 weeks and many phone calls to even start the refund due to a problem on their side. Not a nice company and as much as I like some products I won't ever buy again.

I ordered foundation for the first time. It was the wrong color. I admit I should have gone to a counter concierge. However, I went online and the website didn't work. Called customer service and they sent me an email to print a label - it stated it didn't recognize my email or my order number although they sent me the email and my order number was input correctly. I'm so frustrated with this company I'll go back to Estee Lauder from now on. I'm probably out $57.00 since they've made it impossible for me to return the item within the one month period of time. I expected excellent customer service. What a let down this experience has been.

I received an email this week that I had points expiring on Lancome.com. I ordered 3 full price products, about $270. There was no way to use the points. Apparently you cannot just "take them off" the bottom line of an order, they have to be used for a particular product of a value less than the point value ($10.20 which doesn't buy anything on Lancome.com) But undaunted, I checked my emails for promo coupons. I receive an email nearly every day from Lancome! I had 2 emails in the past 48 hours offering 25% off "Site Wide" for code BLOOM. I tried to apply it. "Code is invalid". grrr. I started a chat thinking it must be a bug. 30 minutes later, Jahdai would not honor the 25%. He offered if I placed the order they would credit me back 25% but only on 2 of the 3 products. He said I had nothing in my cart I could use my points for. GRRRRRR! 1 STAR BABY. This isn't the first time. I think every coupon I have ever tried to use at Lancome has been denied. It's a bait and switch. I was amazed to see they average 1.6 stars. That might be the lowest rating I've ever seen for a consumer products site. That this company, with the most expensive, overpriced cosmetics in the world (?, at least in MY world) would not honor a code it send 2x in the past 48 hours boggles my mind. Jahdai, I hope your bosses pat you on the back for providing such terrible customer service. You might have saved the company a few dollars. But my abandoned $270 cart earned them nothing. 25% of NOTHING is NOTHING!