LancomeReviews of lancome.com

Detaillierte Beschreibung: Am 09.10.2025 habe ich ein Lancôme Kosmetiktasche-Set bestellt. Da ich zu diesem Zeitpunkt im Ausland war, konnte ich das Paket erst vor einigen Tagen öffnen. Leider sah das Paket so aus, als wäre es bereits zurückgeschickt worden, und die enthaltene Kosmetiktasche war defekt und als zurückgesandtes Produkt: Die Farbe der Tasche war abgegangen, die Ecke eingerissen, und auch die Verpackung (Tüte) war beschädigt. Ich habe bereits erklärt, dass ich dieses Set als Weihnachtsgeschenk gekauft habe, und höflich um einen Ersatz oder Umtausch gebeten. Leider habe ich von Lancôme die Rückmeldung erhalten, dass eine Rückerstattung oder ein Umtausch nicht möglich sei. Ich habe mehrfach versucht, den Kundenservice zu kontaktieren, aber bisher waren die Antworten immer negativ. Ich bitte Sie dringend, meinen Fall erneut zu prüfen und meinen Anspruch auf Ersatz oder Rückerstattung anzuerkennen, da ich sonst nicht in der Lage bin, das Geschenk zu verwenden. Die Bilder des defekten Sets habe ich diesem Schreiben beigefügt. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen Nazan Gelengec

I recently bought Lancome Idôle online that has freebies but they forgot to send it along with the order. They reach out to me first about my freebies and send it separately. I’m happy with my purchase.

Uită de promoțiile și „cadourile” care dispar din comanda ta imediat ce o finalizezi.

I’m extremely disappointed and frustrated with the experience I’ve had with your customer service. I placed an order in early September and when it was delivered, the actual product was missing — only the sample item was inside the box. I’ve spent weeks trying to resolve this. I emailed and called multiple times, providing everything requested: photos of what I received (though I no longer had the box — who keeps rubbish packaging for weeks?), and the tracking number. Despite this, I’ve received no helpful response or resolution. Last week, I called again and requested a refund, only to be told I need to contact Australia Post — as if they could somehow confirm what was (or wasn’t) packed inside the box? That’s your responsibility, not the courier’s. What’s worse, I’ve been a loyal Lancôme customer for years. But after this experience, I no longer want anything to do with your brand. I simply want my money back. And the irony? At the end of each call, your customer service asks, “Is there anything else I can help you with?” — even after saying “There is nothing I can do for you” at the very beginning of the call. This has been incredibly disappointing, and I expect a full refund — no more excuses.

Despite calling on two separate occasions to confirm when my refund would be issued, I have yet to receive a response. As I have never experienced an issue like this before, I hope it can be resolved soon. If not, I will be forced to contact the NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) to file a formal complaint.

I’d rate Lancone a 0 if it was an option. Wouldn’t issue a return label (within 30 days/ kept saying emails weren’t going through. Wouldn’t send me one by mail). Recently I received an order for an item I didn’t even order! Again, cannot generate a return label.

Have spent alot of money on Lancome products at Macys or their own website.. Getting their product online is a disaster.. Went to their personal website..Bought 2 Lip liners on sale for $30..each..Then a undereye concealer (2) for $35.00 and a LANCOME Stick concealer with brush on the bottom.($50 each).(2) Read mostly rave reviews..They don't often print the negative..Total bill about $225.00 plus tax..Lip pencils so old they broke several times when i tried to sharpen..The concealer sent was 2 shades darker than I ordered on light skin..Looked like a tan.. Could not use..And the expensive concealers were so heavy pigmented. So surprized how the quality of their products have gone downhill..These were specials sale items...I sent them pictures..Did not refund any of my money.. Have spents hundreds on the products prior..Will not order from them again...

I use Lancôme Teint Idole Ultra Wear foundation. I put it on in the morning and never have to reapply. I do body toning and Zumba, sweat and my foundation does not come off on my towel. I have been using this foundation since 2024.