LancomeReviews of lancome.com

If I could I would give 0 stars or even a minus. These cowboys do NOT honour their promotions. I ordered several times from them and it was either out of stock or lost by the courier (same reason as everyone else taking time to leave them a feedback here), The person I have exchanged emails with from customer service was so rude and unprofessional. I can’t believe I was talking to Lancome representative. I would never ever shop from lancome.co.uk I would take this further, I will get in touch with Lancome head office in Paris or wherever, people like this, treating customers paying hundreds of pounds shouldn’t be allowed to trade.

UPDATE! I placed an order in nov 2021, half of which was missing after emailing several times I was told items were out of stock and I should expect a refund. Another few emails and was I was told refund is being processed and should have it within 5 working days. A month later and still no refund…as I had paid through PayPal I had to open a dispute which took another month. Finally after over a total of 3 months I was given my refund through PayPal. I know lancome is a good company in terms of their products but as for their customer service and delivery experience this was appalling, for anyone buying online I’d suggest paying through PayPal just so you are protected if anything goes wrong because lancome won’t be any use.

AVOID. I did order online but never received. I didn't get any update that they not going to send me because is out of stock. I just know about that then i ring them a few times because on first call I heard that my order is with delivery company and I should hear from them soon than after few days I ring them again because never received any updates so that second time lady said that is out of stock and I will not going to receive it so she said that they will issue a REFUND.but was really strange because one time was already with delivery company and after few days my order disappeared and become out of stock. But again nothing happened and didn't received any refund. So good that I did pay though PayPal so I open dispute and finally get my money back. But without my calls than would never happened. Avoid.

I have now been waiting 100 days for my refund. Emails are ignored. As with many others, I thought better of Lancome. If you are thinking of placing an order with Lancone, DONT!!!

Placed an order on Jan 12 2022, and I still don’t have it. On feb 1st I check with customer service online on their chat and they reply saying it did not ship because they needed a “ billing address verification”. Great i asked because I would never had known they were waiting for that ! After verification I was assured that my order would ship that week. Feb 12 I still have nothing so go back to the chat and ask where my order is - this time they don’t know why it did not ship, and also oh I cannot cancel it either . It’s pretty amazing ! No shipping date and I cannot cancel either. This is a chargeback to my CC tomorrow. What a scam.

Ich kann leider auch nichts positives mitteilen. Keine Antwort auf Nachfrage, wann der Betrag der Retoure gutgeschrieben wird. Muss wohl über Paypal den Fall klären. Hatte mich vorher aber auch schon gewundert, dass es keinerlei Proben gab und die Sendung recht lieblos verpackt war.

Do not buy from this site….the customer service is dreadful and they do not send your order out for 3 months. No responses whatsoever on follow ups…then when you eventually get a hold of the, they have the audacity to blame technical issues. No apology. Eventually when they sent out my product…it was the wrong item and it did not include the alleged gift I was supposed to receive. The global Lancôme brand should be deeply embarrassed by the management of their Australian website.

Can I give 0 star or even negative star? I received an expired foundation! It labeled ‘EXP 12/21’! Serious? How could this happen Lancome? I wonder if their other products I bought are expired too? I’ve been a loyal customer for more than 10 years, and even I started to use La Mer about 3 years ago, I still continue with some Lancome products, but now I don’t see the necessity, bye