LancomeReviews of lancome.com

I have bought 2 bottles of the Idole perfume because I love it However the bottles leak!! For the price you pay and then have both of them leak is very upsetting! Get new bottles!

Okay so I received a sample for New Renergie H C F Triple serum. Packaging of the serum looks very nice and eye-catching and would definitely stand out on the shelf. First of all I had to push through three chambers and then mix in my hand. Felt very sticky in my hands but thought it would sink into my skin once on.One hour later it had sunk into my skin a little bit on my face but still felt a little sticky would probably use this of a night time rather than the daytime to give it time to soak into my face

I ordered from Lancôme website and started panicking for all the bad reviews on trustpilot. I ordered a serum for £95 and got eligible for 2 free samples, a pink pouch, galatee confort & tonique Confort set and beauty to go set. I placed my order on 21st of April and today I received it and for my surprise everything was in the package. I felt relieved cause I love Lancôme products and used them many times before.

Lancôme has the worst customer service!! I try returning my perfume the moment I recibe I know is a mistake ! I contact chat customer service, I email them 3 times expend a lot the my time , and not recibe response! I need the zip code is not in the return label plus I need pay for the package!

Lancome Customer Services have definitely out done themselves. They inadvertently advertised a 30ml product at £10 (should have been about £50) When my order arrived it contained 2 x 7ml of the product instead of 2 x 30ml. Quick email to Customer Services and a prompt return email stating that not only would I receive a full refund but I would receive the 30ml for free. True to their word...my money was refunded and my free 30ml product arrive. Absolutely blown away by their kindness and generosity. I for one will continue to buy Lancome.

I would give zero stars if I could. I ordered a lipstick and two juicy tube lipglosses from these scammers on March 16th and have received no dispatch email. They withdrew €74 from my bank account on the 22nd of March. I recently found out that juicy tubes were discontinued in 2018 so why were they available to purchase on the website? I looked at their website recently and they have now been removed. So basically they were selling items that are probably out of date or no longer in stock and couldn't be bothered taking them down. I sent two polite emails and both have been ignored. I'm not letting them away with this there was nothing wrong with my €74 when they took it from my account. This is fraud. The worst experience I have ever had with ordering online and I order a lot online. I should have read the reviews. *Do not order from these scammers*. 84% bad reviews and the remaining good reviews are about products and not the website. Says it all really doesn't it?!

I received an e-mail offering free gifts to make a purchase I made an $118.72 purchase. No gifts followed. Why the deceptive e-mail tricking me to make a purchase? I will be buy from Thrive they follow through and do not deceive. I have sent over 6 e-mails and not one response. No customer service and 100% deception. For a long standing company as Lancome is, why the bait and switch why the trickery?

I should have read reviews before ordering anything from their website. I used many Lancôme products before and I received ad about their gift promotion. I didn’t really need any products at that time but their gifts looked very appealing. I placed an order for $100 and then selected some gifts. Once I added my credit card numbers at check out gifts disappeared from my cart. I started over, selected gifts and after entering the credit card number the same thing happened. I placed order anyway and then contacted customer support to see the reason. It’s not super fast to get their customer support, but after 15 min waiting someone named Ta’Yasmine replied. She is the rudest person ever. I explained all the situation to her and I was answered that gifts can not be combined with any other promotions. I was disappointed because the promotion that I used was 20% off since I signed up for their SMS program and it was not disclosed anywhere that If I sign up I won’t receive the gift. I asked that lady to send me return label as it said on their website that you can have free return if your order includes foundation or fragrance and my order has both. And I was shocked when she replied to me: “You want to return because of free gifts”. I mean… seriously? That’s my money and I get to decide if I want to place a return for any reason if it’s because I wanted to participate their promotion offer or because I didn’t like the product. It doesn’t matter. That’s my rights to return the product. Then she started telling me that I have to pay for return myself even though their refund policy says that you can ask for return label if you order foundation. After some time explaining to her the reason I’m eligible for free return she finally told me she will send me a return label. I never experienced such a terrible customer service. Lancôme you should be ashamed of having someone like Ta’Yasmine working with your clients. I regret that I spent so much money before using their fragrance and cosmetics. Never again!