LancomeReviews of lancome.com

Very very poor customer service. Bought a perfume as a gift in black Friday sale. Bought from Lancome direct to ensure a product satisfaction. When it arrived, the perfume box was completely torn open, the plastic covering open, the perfume bottle falling out. Its not fit to be given as a gift. Took 2 contact forms & a phonecall to get a response to say they'd look into it. Contacted me 13th Dec to advise me to send it back to UK and then they'd replace it. That's not going to happen in time for Christmas. Now I've no viable gift & can't wear this perfume as its my MILs scent! Such poor turn around time, tardy service, unsatisfactory resolution of issue. I will never buy from this site again.

Wie bereits von früheren unzufriedenen Kunden erwähnt, ist der Support der schlechteste, den ich je erlebt habe. Das Treuerprogramm ist eine Katastrophe. Ab dem 18. Nov wartete ich auf eine Antwort, warum die Rechnungen, die ich von meinem Konto im Online-Shop ausgedruckt und an das Prämienprogramm angehängt habe, immer abgelehnt werden. Zwei Wochen gewartet, dann gaben sie mir eine Telefonnummer, die nicht erreichbar war. Nachdem ich weitere zwei Wochen auf Feedback gewartet hatte, schrieb ich ihnen gestern, mein Konto und meine persönlichen Daten zu löschen. Wie überrascht war ich, als ich heute eine Antwort mit der Erklärung erhielt, dass die aus ihrem offiziellen Webshop gedruckten Rechnungen keine Rechnungen, sondern Lieferscheine sind. Ich werde niemals bei ihnen bestellen oder ihre Produkte kaufen. Die gleiche Erfahrung habe ich auch mit dem Anventskalender gemacht. Viele Kisten waren nicht versiegelt.

Please do not buy direct from Lancôme. Look at all the other reviews. I bought perfume on 27 November showing as in stock. Paid via PayPal. Then received an email saying item out of stock. I looked at their site and item was still showing as in stock and available to buy! Called customer services and was informed that it must have just been out of stock for a few hours when I bought the item. Told it will take 30 days to receive refund. Awful. Can by the item elsewhere as stock everywhere I have checked, but Lancôme themselves cannot provide their own perfume and now have my money so I can’t go anywhere now until after Christmas.

Horrible service. For the third time, I wanted to it give a chance and shop online on Black Friday 2022. It was a good sale and I ordered 6 items which were offered a 2 days shipping. A week passed and I received an email to review the items that I never received. I tried to track the shipment through the link and it didn't work so today I called customer service. She said that the package is lost and the carrier created a lost label. It is weird that they don't even send us the tracking number to check ourselves. This was the 3rd time that they messed up my order and I don't think the carrier is the only issue for this company. They make lots of mistakes and doesn't worth the headache.

Ordered a lipstick and it arrived with cracked casing. Was offered a full refund if I sent the product back, but when I tried to order the same lipstick again I was asked to pay an extra £7.13. So faulty goods arrived, and I was asked to pay an extra £7.13 to receive the same product. To compound the issue, I recently became a new Lancome on line customer -- they sent me a 15% discount for my first order, but the on line order form will not accept it Customer service tells me that they understand how I feel - I think not!

Bestellung wurde ohne Proben geliefert und ohne Geschenk aus Gewinnspiel. Rücksendung nicht möglich- kein Rücksendeetikett, keine Antwort auf mehrere Emails und die angegebene Telefonnummer ist ungültig!!!! NIE WIEDER bestell ich dort etwas!!!! Und nebenbei: der bestellte Adventskalender war beschädigt und einige Häuschen schon aufgerissen!

Katastrophaler und frecher Kundenservice der seine Versprechen nicht hält. Und das von so einer renommierten Marke.... Warte noch heute auf Ersatzlieferung nach fast 2 Jahren, heute würde mir mitgeteilt dass nie solche Rückmeldungen gemacht wurden und somit der Fall erledigt ist da kein Ersatzprodukt vorhandenen sei, dies trotz angehängtem Mailverkehr. Euer Ernst? Verarschen kann ich mich auch selber.....

I have been purchasing from Lancôme online over the past year. I’ve recently converted to using Lancôme products but been extremely disappointed by the poor customer service. I’ve made a purchase on the 24 October after hearing all the wonderful reviews of the Beauty Box. Lancôme delivered the wrong items to me on the 28 October. They have not sent me the Beauty Box which I’ve ordered. I called up to customer service and they have requested I send a photo of the wrong items which I did promptly after the call. I’ve not heard back from them and neither did they say anything about prioritising the delivery of my purchased items. I called up again today to follow up, and was told I have to wait 3-5 business days and that too depends on Australia Post. I explained that this is a gift to a friend, and I’m very embarrassed that this has been delayed. I don’t feel valued as a customer. Lancôme has made a mistake in the delivery, but the response I’m getting back from the team is not helpful. Is this just bad luck for the customer and Lancôme is not taking any responsibility and action to make this a better experience for the customer? I cannot believe for such a reputable brand, this is the level of customer service you’re aiming for.