LancomeReviews of lancome.com

DONT BUY FROM LANCOME. READ THE REVIEWS! Yesterday, I tried to order two items from Lancome online. My password was not accepted and I renewed it. Once again, the password was not accepted. After several attempts to order the products, I could not complete the order, so I immediately cancelled. However, I have been informed that the order, £120 cannot be cancelled and it would be 30 days to get a refund. CAN THIS BE POSSIBLE. WHAT ARE MY RIGHTS.. ITS IMPOSSIBLE TO CONTACT THEM BY PHONE.. PLEASE HELP,

My husband bought me a lovely travel perfume gift set after working away. I tried this first bottle on a night out and slipped into my handbag. Next thing i can smell is the perfume and the top is not a secure fit. The perfume has leaked all over my bag and is now empty. I reported the fault the Lancome and the response is "Thank you for getting in touch with Lancôme. We appreciate your interest and care enough to bring this to our notice. We are so sorry to hear as described of the incident with your travel-sized bottle. We have not recorded similar occurrence happening recently but will certainly review this but we welcome all feedback to help evaluate our customer experience reactions. This will be forwarded to the relevant department to aid improving our customer experience fulfilment and product designs going forward. Please accept our apologies. Thanks for reaching out to us. I think as the bottle is faulty a better outcome could have been reached. Even if they replaced the bottle which has leaked.

I have nothing but good things to say. Never had an issue with customer service.

I placed an order and paid 6.95 for next day delivery as I placed the order in the afternoon it said order before 12pm for next day delivery. 12 pm is midnight so I wanted it next day for a present. It didn’t happen and I was told I should have ordered before midday. They also never sent confirmation of my order so I had to get in touch with customer service and ask what was happening as they had taken money from my card. I found the whole thing dreadful and would not recommend using them . Julia Sawford

Experiencia magnifica sin duda .Tanto los productos como la atención , son magníficos. Para mi , son productos que conozco desde hace años y la innovación en todas sus gamas es fantástica. El estar inscrita a sus programas de recompensas y su Newsletter, me brinda una experiencia genial de regalos, muestras gratuitas y saber los nuevos productos que van saliendo. La página web te ofrece la oportunidad de interactuar con experiencias geniales. Los productos cumplen lo que prometen. En resumen , recomiendo tanto la marca como la web.

Having placed my order on June 26th and received shipping notification on June 27th the money was taken from my account on 30th June, I was very very surprised when my order arrived on 30th June only to find there were a couple of samples in the box, but not the items I ordered, I immediately contacted customer service to be told after lengthy security questions I would not be receiving my order as they did not have the items I had ordered, hold on you’ve taken my money!!! Why was I not notified you didn’t have my products? why did you take my money? Why did I have to ring you? This is a complete scam you have no right to take my money. You should be ashamed at the amount of terrible reviews here all saying the same. L’Oréal you are a massive world wide company yet you are allowed to run this scam!!! What are your intentions ? Why is there no refund? How can you still be offering the same discount in yet another email you send out???you should be ashamed you are are disgusting company. I want my money refunded NOW !!!

Worst customer service ever. Ordered a product I was waiting to come off of back order for months. they ended up sending me the wrong product, which is fine, as long as they rectify the mistake. Contacted lancome almost every day for 2 weeks with promises that someone would contact me shortly. never heard from anyone. finally someone over the chat said they would reimburse me my money but not send me the eye liner i actually ordered in the first place. What an absolute disappointment in this company. I will be taking my business elsewhere and will let everyone I know that buys lancome about this poor service.

Very disappointed I wrote to customer service a month ago about La Base primer. I LOVE it. The best primer on the market. I have used it for 10years +. After a Covid break I am now returning to make up. I bought my first La Base in nearly 2 years. Like dozen of times before, the wand attached to the pump came apart. I had to unscrew the top and scoop the product with spatula. I penned a message to Lancome customer service. Nearly 5 weeks on, not a word from Lancome. Why should I give my hard earned money to brand that doesn't respect me enough to acknowledge me? I don't have to. Been a customer 23 years. In the future I will buy my foundation, mascara, primer and lip gloss elsewhere.