C F.
Not the quality or color expected
I ordered a beautiful rug but when it arrived it was unfortunately not at all what I expected. The color was so different from what was shown on the website that I truly thought the wrong rug was shipped to me. The photographed rug was a vibrant green but what arrived was a dark forest green. I was disappointed because I chose this rug to draw in some green colors in a large painting in the room it was supposed to go in. The difference in tone made that impossible. The rug is so thin that it’s like having a tablecloth on the floor, making it impossible to vacuum it without it getting completely sucked into the appliance. Lahome suggested the hard floor setting, which did not work. Shaking off the rug outside is very hard as it’s an 8’x10’ rug.
Response from LahomeDec 19, 2025
We regret the rug didn’t meet your expectations. Please note that color variations may occur due to lighting and screen settings, which is unavoidable. Our rugs are designed to be thin for easy care. We’ve responded to your concerns via email—please check your inbox (including spam/junk folders). If you have any further questions, please reply directly to our email and we’ll provide immediate assistance.