Anthony, Brenda T.
Poor quality, Poor customer service.
Very bad. My item -- a metal bed with trudle broke the 1st week. They sent another in few weeks. That bed also broke and i sent pictures and made 3-4 phone calls and couple emails requesting a supervisor. The bed is for my daughter - she could easily get cut on the metal, or if the bed bends further it could collaps. I got a email back saying i can keep the broken bed & they'll refund 30% of my money. I wrote back that I dont want the broke unsafe bed they can have it back. I want a full refund. I got a call back during work hours- they left a message for me to cal them. I did again 2 more times and got nothing back. This has gone on since Febuary 2016. Very unhappy. I will not orser from this company again.
Response from FlatFairApr 22, 2016
Hi Brenda, We reported your complaint to the Manufacturer. Can you please take a few pictures of the part broken and email them to us? This will help the manufacturer to investigate and identify the cause of the problem. More importantly, this will help other little girls from getting disappointed again or even get hurt. Thanks for your help!