KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearOct 7, 2024

Thank you so much for giving our shoes a shot. We appreciate your feedback!

Response from KURU FootwearOct 4, 2024

Thank you for sharing your experience! It's awesome to know that the shoes are helping with your plantar fasciitis—your comfort is our priority!

Response from KURU FootwearOct 4, 2024

Thank you so much for being a loyal customer for over 4 years! We truly appreciate your continued trust in Kuru, and we're here whenever you need us!

Response from KURU FootwearOct 4, 2024

Thank you for sharing your feedback. While I’m glad to hear the shoes were comfortable, I’m sorry to learn about the issues with the sole. Although it’s outside the warranty period, we still value your experience and would like to help make this right. I am not able to find your account with the limited information you provided with this review. I have requested more information through Trust Pilot. You can update that for me, or you can also reach out to me directly at [email protected] so that we can find a solution together. I will look forward to speaking with you! Update 10/8: Thank you for updating your information! I've sent you an email with further inquiry so we can get this resolved. Please check your inbox.

Response from KURU FootwearOct 3, 2024

I'm glad we were able to help with showing you how to return the item using the post office! If you need any further assistance, feel free to reach out. We're always here to help!

Response from KURU FootwearOct 2, 2024

I'm sorry to hear about the shipping issues you experienced, and I completely understand your frustration. This is not the kind of experience we want you to have and I'm happy to do everything I can in order to make this better. For future reference, our contact services (including our email address, phone number, chat and text options) are available on our website in the upper right hand corner under "help" and at the bottom of the website under "contact us". I hope this helps you find our contact information more easily. I understand this has been a difficult process for you, and while it’s not always possible to change an address once the order has been shipped, I'll be reaching out again via email to help resolve the issue. I appreciate your patience and will do everything I can to make this right. Please check your inbox so we can resolve this.

Response from KURU FootwearOct 2, 2024

I'm sorry they weren't quite right on the first try, but I'm so excited for you to try the new ones. I hope they're perfect!

Response from KURU FootwearSep 30, 2024

I'm so sorry to hear about your experience and the technical difficulties you encountered with our return system. I completely understand your frustration, and I'd love the opportunity to make this right for you. I see you've only provided your first name on this review, and I'm not able to find your account with that information. I have asked for more information via Trust Pilot. You can update with a full name or even better, an email address, and I can get that resolved for you. If you prefer, you can reach out to me directly at [email protected] and I'll take care of that refund right away. Thank you for your patience, and I truly hope we can make things right.