KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

Gregg G.
Apr 23, 2026
I made a mistake on my order with the…
I made a mistake on my order with the shipping address, I have moved since the last time I ordered (all my shoes are Kuru.) I figured it would be a mess because everything today is automated with no human interaction (or responsive automated system). I was wrong with in minutes of my email, I got a response, and in an hour an email that it had been fixed. Can't ask for anything better.
Response from KURU FootwearApr 24, 2026
We love a good plot twist… especially when it ends with the package finding its way home. Changing an address mid-order can feel like a “welp, there goes my shoes” moment, so we’re extra glad our team could hop in, reroute things, and keep everything stepping in the right direction.
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MikeD
Apr 23, 2026
Excellent customer service
Excellent customer service They stand behind their product and were willing to ship me a replacement under warranty very quickly and easily. I was very impressed and will continue to purchase Kuru shoes in the future.
Response from KURU FootwearApr 24, 2026
Now that’s the kind of service we love to stand behind. So glad the warranty process was quick and easy, and we’ll be here whenever your next pair calls your name.
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KParm
Apr 22, 2026
Thank you for caring about your customers
the shoes I ordered online did not fit ( My feet are a challenge). Rather than guess again, I called customer service. The Guru was extremely helpful and after listening to my issues made a suggestion on which shoe would be the best for me. She then did the exchange for me. Everything about my experience with customer service makes me want to support this company! Thank you for caring about your customers!
Response from KURU FootwearApr 23, 2026
That’s exactly the kind of experience we love to hear. Our Gurus are pros at solving tricky feet puzzles, and we’re so glad she got you pointed to a better match and made the exchange easy. Thanks for giving us the chance to take care of you.
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The Ippolito F.
Apr 21, 2026
Clarice did a great job handling my issue
Clarice placed a note in my file about my medical situation, so that my Kuru points could be reinstated when I’m able to order Kurus again. Excellent customer service!
Response from KURU FootwearApr 22, 2026
That’s exactly the kind of care we aim for. Clarice took great care of you, and we’ll be ready with those points when you’re ready to step back in.
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Kin
Apr 21, 2026
Response time quick n easy I also…
Response time quick n easy I also ordered a pair of sneakers Derby time in the city I'll b able to walk longer n attend some derby events looking forward to shoes arrival thanks for ur help in this matter
Response from KURU FootwearApr 22, 2026
Quick and easy is how we like to step into things. Love that you’re gearing up for Derby time, those new sneakers are about to put in some serious miles.
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Edward M.
Apr 21, 2026
Kuru’s customer service and policy are…incredible
Kuru’s customer service and policy are excellent. Reminds me of Nordstrom customer service. No haggling, just service !
Response from KURU FootwearApr 21, 2026
Now that’s a comparison we’ll happily step into. No haggling, just service is exactly how we like to do things.
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Roni C.
Apr 21, 2026
Easy and quick
Easy and quick
Response from KURU FootwearApr 21, 2026
Easy and quick is how we like to keep things on their toes.
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Sheila W.
Apr 19, 2026
Return response
I was quickly given a response regarding my return.
Response from KURU FootwearApr 20, 2026
Quick on our feet is kind of our thing. ;)
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