KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kathy
I explained my situation and you can back with helpful information.
Response from KURU FootwearMay 13, 2026
We’re so glad we could provide helpful information and support for your situation. We know every set of feet and every lifestyle is a little different, so taking the time to listen and offer personalized guidance is really important to us. Thanks so much for sharing your experience!
Jean H.
I so appreciate how the Kuru staff answers my emails. They acknowledge my concerns. Show they understand my needs. Then they give explicit steps to resolve my concern. They also leave the door open for any other questions. I always feel heard and cared about! Thanks Kuru gang!
Response from KURU FootwearMay 13, 2026
This means so much to our team. We truly believe support should feel personal, thoughtful, and helpful, so hearing that you felt heard, understood, and cared for is exactly the experience we hope to provide. We’re especially glad the guidance felt clear and actionable while still leaving space for continued support if needed. Thank you for taking the time to share such kind words about the KURU gang. We’ll be smiling about this one for a while!
Heather E.
I have terrible feet and I need to be on them all day for work. I am a Pilates Instructor with rhumatoid arthritis and fibromyalgia. These shoes are life changing. I love the slides and the tennis shoes. The socks are good but overrated. I will be buying more shoes!
Response from KURU FootwearMay 12, 2026
Hearing that our shoes have been life changing for you truly means the world to us. Spending all day on your feet as a Pilates instructor is demanding enough on its own, and we’re so glad your slides and tennis shoes are helping provide the comfort and support you need to keep moving through your day more comfortably. We also really appreciate your honest feedback about the socks. We’re always grateful when customers share both what they love and where they think there’s room for improvement. Thank you so much for trusting KURU with your feet, and we’re excited to keep you supported in future pairs!
Stacy
First time ordering shoes. Loved one pair, but wanted to return the 2nd pair. Emailed the Kuru Gurus asking how to start a return. Immediate feedback with detailed instructions for return process that was very easy to follow. Excellent customer service!
Response from KURU FootwearMay 11, 2026
We’re thrilled to hear our fast response and customer service support stood out to you! We know when your feet are asking for help, waiting around is no fun, so our team always aims to be quick, helpful, and ready to jump in. Thanks so much for taking the time to share your experience!
Kyle M.
The fast response and customer service support.
Response from KURU FootwearMay 11, 2026
We’re thrilled to hear our fast response and customer service support stood out to you! We know when your feet are asking for help, waiting around is no fun, so our team always aims to be quick, helpful, and ready to jump in. Thanks so much for taking the time to share your experience!
Amber L.
They made it so easy to make an exchange, great customer service!
Response from KURU FootwearMay 11, 2026
We’re so happy to hear the exchange process was a smooth step in the right direction! We know finding the perfect fit can sometimes take a couple tries, so we’re always glad to help make it easy peasy. Thanks for the kind words about our customer service team. We’ll be sure to pass the love along!
James L.
Great customer service
Response from KURU FootwearMay 8, 2026
Short, sweet, and music to our soles. Thanks so much for the kind words. We’re always happy to put our best foot forward for our customers, and we’re thrilled you had a great experience with our team.
customer
I’m a longtime customer. Was unable to reset password and customer see sent the link.
Response from KURU FootwearMay 8, 2026
We love hearing from longtime customers, even when technology decides to untie the laces a little. I’m glad our customer service team was able to get you linked back up and ready to step back into your account without too much hassle. Thanks for sticking with us over the years. We appreciate you more than you know.
