KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

Patrick M.
May 19, 2026
Extremely short wait time on hold.
Extremely short wait time on hold. Friendly Customer Service Agents. Effective in providing support in under a minute!
Response from KURU FootwearMay 19, 2026
Thank you so much for the kind feedback. We’re thrilled to hear you had such a quick and positive support experience with our team. Providing friendly, effective help without long wait times is exactly what we strive for, so it means a lot to hear we were able to assist you so quickly. Thank you again for choosing KURU!
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Annie-Laurie R.
May 18, 2026
Very helpful and immediate response.
Very helpful and immediate response.
Response from KURU FootwearMay 19, 2026
Thank you for the kind words. We’re so glad our team was able to provide a helpful and prompt response for you. We truly appreciate you taking the time to share your experience and for choosing KURU.
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Nino
May 18, 2026
excellent costumer service
excellent costumer service
Response from KURU FootwearMay 18, 2026
Thank you so much for the kind words! 💚 We’re so happy to hear you had an excellent experience with our customer service team. We truly appreciate your support and hope your KURUs keep your feet happy every step of the way!
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Roxianne Marie F.
May 17, 2026
Easy return process
Professional, courteous, and made my return process very easy.
Response from KURU FootwearMay 18, 2026
Thank you so much for the kind words! 💚 We’re thrilled to hear our team was able to make your return process smooth and easy. Providing professional, friendly support is always our goal, and we truly appreciate you taking the time to share your experience with us!
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carl H.
May 17, 2026
I wont say they are a bargain price…
I wont say they are a bargain price wise but having only owned one pair before this I believe they are better than most shoe. The issue I had with my delivery concerned me not knowing how the mix up had occurred. I was pleased ( not thrilled) when I was told it was a clerical issue sending the new shoes to my past address and not me placing the order wrongly.
Response from KURU FootwearMay 18, 2026
Thank you for your honest feedback and for giving KURU another try. 💚 We understand how concerning it must have been to see your order connected to a past address, and we’re sorry for the confusion that caused. We’re glad our team was able to identify the issue and clarify that it was a clerical error rather than an issue with your order submission. We also appreciate your thoughts on the value of our shoes. We know KURUs are an investment, and we’re happy to hear you feel they stand above most footwear. Thank you again for your patience and understanding while we worked to sort everything out!
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Randall M.
May 17, 2026
Timely response
When I had issues signing in a response was timely even on the weekend to resolving the matter
Response from KURU FootwearMay 18, 2026
Thank you for sharing your experience! 💚 We know how frustrating sign-in issues can be, so we’re very glad our team was able to respond quickly and help get everything resolved for you, even over the weekend. We truly appreciate you taking the time to recognize our team’s efforts, and we’re always here if you need a hand with anything else!
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Sharon W.
May 17, 2026
Fantastic customer service!
Fantastic customer service- the agent took action on a defective pair of shoes right away. Were expecting the replacement pair any day & I appreciate how they were so quick to send them out.
Response from KURU FootwearMay 18, 2026
Thank you so much for the kind words! 💚 We know how disappointing it can be to receive a defective pair, so we’re always happy to jump into action and help get things resolved as quickly as possible. We’re so glad our team was able to get your replacement on the way right away, and we hope your new pair arrives soon and treats your feet much better! Thanks again for choosing KURU and for taking the time to share your experience.
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Irene D.
May 16, 2026
The customer service is amazing
The customer service is amazing! Very understanding when I reached out within a couple of days of receiving my product(s), explaining that they just didn't work out for me. They were very quick to send me instructions on how to return said products. This is the kind of company I would not have any issues with, when it comes to ordering shoes/sandals, etc. Very honorable folks!
Response from KURU FootwearMay 18, 2026
Thank you so much for your kind words! 💚 We know not every style is the perfect fit for every foot, so we’re always happy to help make the return or exchange process as smooth and stress-free as possible. Hearing that you felt supported and cared for by our team truly means a lot to us. Thank you for giving KURU a try and for recognizing the work our GURU team puts into helping our customers every step of the way!
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