KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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David M.
After sending the email about the warranty on my shoes, and without the run around, I was told that a new pair was being shipped to me. Quick responses and friendly.
Response from KURU FootwearAug 13, 2026
We’re so glad we could make the warranty process quick and easy for you! No runaround, just a straightforward solution. Thank you for recognizing our team’s quick responses and friendly service. We hope your new pair is perfect!
Jjoanne R.
The way the staff at kuru responded back to my email. They are great
Response from KURU FootwearAug 13, 2026
We’re so glad our team was able to make your experience a great one! Thank you for taking the time to recognize their care and responsiveness. We truly appreciate you choosing KURU!
Josephine V.
Great quality of shoes. Efficient and great customer service! Ease of shopping online and quick shipping process.
Response from KURU FootwearAug 13, 2026
Thank you for the wonderful feedback! We’re so glad you’re enjoying the quality of your KURUs and that our team, website, and shipping process made your experience easy from start to finish. We truly appreciate you choosing KURU!
Cheri
Very responsive customer service
Response from KURU FootwearAug 13, 2026
Thank you for the kind words! We’re glad our team was able to be responsive and helpful when you needed us. We truly appreciate you taking the time to share your experience!
Angelica R.
It truly helped the severe pain with my plantar fasciitis. They are very very comfortable!!! The customer service is also very helpful and the delivery was quick!
Response from KURU FootwearAug 13, 2026
We’re so happy to hear your KURUs have made such a positive difference in your comfort! It’s also wonderful to know our team and speedy delivery made your experience even better. Thank you for taking the time to share your experience and for trusting KURU with your feet!
Mrs. W.
I received a pair of KURU shoes with visible signs of wear. The customer service member I spoke to, Hyacinth, found a solution to my problem by sending a replacement pair of shoes!
Response from KURU FootwearAug 13, 2026
We’re so glad Hyacinth was able to step in and make things right for you! Receiving a pair with visible signs of wear certainly isn’t the experience we want for our customers, and we’re happy we could find a solution. We hope your replacement pair arrives in perfect condition and that you love them!
Jet A.
Great and friendly customer experience . Professional service . Customer support and care is awesome . I can’t wait for my order to try and test the product.
Response from KURU FootwearAug 13, 2026
Thank you for the wonderful feedback! We’re so glad you had such a great experience with our team. We hope your new KURUs arrive soon and that you love them just as much as we do. Happy KURU-ing!
DM
My expectations for a timely and very specific answer were met. My CS reps (I had two) answered all of my questions and was encouraging about my upcoming purchase. They also supplied suggestions for other products since you didn't have exactly what I was looking for--gave me options to consider
Response from KURU FootwearAug 13, 2026
We love hearing that our team was able to answer your questions, offer helpful suggestions, and give you some options to consider. Finding the right pair isn’t always one-size-fits-all, so we’re glad our team could help you feel confident about your upcoming purchase. Thank you for taking the time to share your experience!
