KRYPTONITEReviews of kryptonitelock.com

As many other customers complained, the customer service is inversely proportionate to the (high) quality of the lock. I've asked for a set of replacement keys more than 4 months ago (end of April 2022). I was replied 3 weeks after my initial request to be asked to be patient and not answer back but now it's been just too long. When I check the status of my request on their site it says "Solved" which is obviously not as I never received any replacement keys. I thought I might have just had bad luck and been "forgotten" but it seems I'm not the only one. My original request was ID #376701 if that can be of any help for the customer service to finally answer to the company commitments.

It has been 3 months since I requested a set of replacement set keys for my bike lock and I still haven’t gotten it. The customer service is just not answering anymore. This company has to stop doing these false promises about a service that they just cannot keep. Everyone is complaining about the same experience.

Customer service is brutally slow. The lock is great and the idea for providing replacement keys is as well but they do not provide a phone number to call and only do communication through email in order for you to get a replacement key. I've lost my keys with the bike locked up. Which has been unusable during this wait. I sent my initial message 22 days ago. They say to not provide further information or follow up messages or you will be bumped to the back of the queue. My question was finally answered on their end reclarifying some information. Which I replied back to within 20 mins. I have not received a prompt response back. My fear is that I was put back to end of the line. My claim ID is #391066. I thought this would be a quick turnaround but have lost 3+ weeks of use of bike with poor customer service. Likely going to have to get the lock cut off. Very frustrating.

I bought a kryptonite bike block and my bike got stolen. The worst thing was I got in touch with kryptonite as they have a guarantee known as their anti theft protection offer but they never responded to my claim so i don't think it actually exists and is a marketing gimic.

I've owned Fahgettaboudit mini locks for about 12 years, and have never had any attempts to steal my bike when using this lock. (I've had 5 partial/full bike thefts with other locks). I've had to oil the lock occasionally, as you would expect, but that's it. When I've had issues (mainly losing my keys) the customer service has gone above and beyond my expectations. The Fahgettaboudit mini is genuinely the most secure lock out there in my experience, by a long way.

Looks like i'm not alone here. Lock works fine. I thought I was being so responsible when I registered my lock years ago but judging by other reviews here I'm screwed in terms of getting a replacement key. Seems a shame to not invest in customer service more since anyone who loses a key and has the Key Safe program totally fail them is not going to consider them for their new lock.

Brutal. Lock jammed - that was an issue - but the bigger issue is that I can't get any support. email (online) only and 3 attempts, 3 weeks later no one responds. I've even asked them if they are still in business and they still don't respond. Maybe they aren't. I had to have the lock cut-off in the middle of the night, so now I have no lock, no trust in them and no support. UPDATE: The review posted here was noted by Kryptonite and they responded propmptly and resolved both the replacement of the lock and addressing our costs. Thank you!

I got a kryptonite lock a month ago. Today I used the same code as always to unlock it and it is completely jammed. I tried lubricant to loosen it and watched YouTube videos to unlock it. Completely won’t budge. No way of retrieving my bike without a bolt cutter now. Won’t be using any of their products in the future