KRYPTONITEReviews of kryptonitelock.com

The Anti Theft Protection Offer isn't worth the paper it's printed on. After my bike was stolen outside my place of work, I submitted a claim as my lock was smashed to pieces when the bike was taken. I never received any acknowledgement from Kryptonite despite following their claim FAQ to the letter. It's been over 2 years now and I have never received a reply. My advice would be to buy a decent padlock from any reputable brand and combine this with a hefty chain...then buy some bike insurance because you will never hear back from Kryptonite, who are basically selling lies to cyclists.

Ive been trying to sign up for the ATPO for days now, but there seems to be a bug in the website... Ive tried contacting them in every way possible but no answer. I truly hope my bike doesnt get stolen soon.

I wanted to register for ANTI-THEFT PROTECTION OFFER but no chance for 2 days. Is there any bug that is going on at the moment? I have already registered my lock and bike. I tried reaching out to Kryptonite but no chance as well.

I bought a Kryptonite New York Fahgettaboudit Chain 1410 in Apil 2022 together with a new bike. At the time I registered for Kryptonite's Anti-Theft Protection Offer (ATPO). I found my bike stolen with the chain cleanly cut left where I parked my bike in January 2024. I filed an ATPO claim immediatly with all requested documents but got no confirmation that my claim was being processed. I chased the customer service team a few times but as of yet, I haven't haven't heard a single reponse from Kryptonite. This is quite frustrating.

Be aware. You will need to pay upwards of £10 for "registering" for anti-theft protection (on an annual basis). I thought the whole point of a kryptonite lock was that part of the reason you bought it was the anti-theft protection!? Therefore buying the lock DOES NOT protect you for reimbursement if your bike is stolen. In effect this is back door insurance without calling it that.

Claim number 109639 Bike stolen start of February 2024. Cut through chain with an angle grinder Submitted claim, almost end of March now, sent a chaser email mid March, still yet to hear back despite them saying they would take up to 30 days for a response. Paid for ATPO but still waiting for the service I paid for

My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for. 3 months later, 2 chaser emails and still nothing at all from Kryptonite. Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers. Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565

I filed a claim 6 months ago via the anti-theft program and I’m having the same issues experience by several other customers. Not a single response so far and I have tried to reach them again couple of weeks ago. I paid for a service and I am not getting anything that was promised when I paid for it. Really sounds like a scam to me as well.