KRYPTONITEReviews of kryptonitelock.com

I ordered spare keys - a right which was included with the lock i purchased, and after 10 months i still haven't received it! i can't believe it

Ich habe mir ein Kryptonite Evolution Series 4 Integrated Chain 1090 gekauft. Leider kann ich mich nicht für das Anti-Theft Protection Offer registrieren, da meine Schlüsselnummer nicht akzeptiert wird. Laut den FAQ mache ich alles richtig, dennoch kann die Registrierung nicht abgeschlossen werden. Ohne ATPO ist das Produkt für mich uninteressant und ich werde den Artikel wohl zurückschicken müssen.

I contacted this company via their website contact information about a bike lock i purchased that had been cut through in an attempted theft. The ticket was submitted on Aug 3rd (it is now Sep 5th) and I haven't heard a peep from them.

My bike got stollen on the 12/04/2024, barely a month after I purchased the bicyle in broad day light secured by Evolution Mini-9 U lock. I submitted a claim right away and never had any reply other than the auto response stating: "A 30 day waiting period from the date of the theft is required before we can process your claim (in the event of the recovery of your bicycle or powersport vehicle)". Today is the 2nd of September 2024, I have sent an other claim and chased every month the support address (12/05/2024 - 04/06/2024 - 04/07/2024). After having spent and lost money on a bike, a lock and an extra cover I can claim this company is not as trustworthy as it used to be.

And again I am having to put on a bad review!! This is now my 3rd Review of this Company. I have received now two replacement keys that both do not work. I have risen a ticket nearly two weeks ago and nobody has replied again!! Really bad custommer service and I still don't have a key :(

At the beginning i had some problems with the customer service. finally after months i was contacted and they solved my problem. i was refunded for the theft of my bike. Filippo

I ordered a replacement key that didn't work because it was cut wrong. I submitted the issue on June 11, 2024. Kryptonite customer service didn't do anything about it until I made a 1 start review here in Pilot trust on 22 July. They sent me a new key a week ago and again it was cut wrong. This is incredibly frustrating. A lock gone to waste and a lost customer. They haven't even sent a refund for the key I paid for over almost 3 months ago now.

I have ordered spare keys as I have lost my keys. my bike is one month locked outdoors and they do not provide any replies on my issue! I do not know what to do now!!! Update: Not heard from your team yet (2024/08/18) I have created two requests. Here are request IDs: #475535 #471425