Kohl'sReviews of kohls.com

Refunds. Bought a jacket that I thought was leather & got it home to find a tag that said leather like". I returned it & they said I wouldn't be refunded for 2 months. Why so long? I believe that's an unreasonably long time to tie up my money.

Kohl's has the worst HR online, email and phone customer service. I was trying to confirm if I enrolled in the employee discount correctly. It took me 25 mins for me to speak to someone then another 15 mins for that person to "confirm" I have the discount on my rewards card. It would have been easier if they knew how to help me navigate the kohl's website instead of telling me to wait so they can check their resources. Not only that while at the Kohl's store, there a customer on hold for an hour trying to resolve her card payment! Customer service in person is top notch but another other service sucks!

Kohl's online customer service is the worst experience possible. Their system is antiquated and the people are unable to assist. I made a card purchase recently but had not made a purchase since 2021. When I tried to pay my account balance it reminded me why I had stopped shopping at Kohl's. I do not plan to ever purchase from this retailer ever again. The money I saved in discounts was grossly compensated by the amount of time and frustration it took to make the payment for the merchandise!

your new checkout Pac-Man mouse maze is obnoxious! when the checkout lady said i had to walk my 1 item through a maze that no-one was in, i dropped my item & walked the hell out. It's all your overpriced crap that should be put in the garbage. i have knee surgery next week & was not going to go walk thru your stupid maze. The person who thought of this should be fired, if not I hope you are eliminated like Kmart. I ordered what I needed on Amazon today- saved $8.45 & will be on my doorstep tomorrow .

I have been a kohls customer for 15 yrs, spending thousands of dollars. I just received a new kohls card in the mail, which is a credit card. I don’t want a credit card I want a store card only. They actually terminated my store card! I spent 2 hrs trying to get it back. Still can’t. I will NEVER shop at kohls again. This was very sneaky thing to do to long standing customers. I’ve had it with them.

Colonial Park Store - Went to check out and saw there was only the customer service desk and all in person checkouts were removed. It was all self checkout. The sales associate did not seem to want to explain what happened. She checked me out and didn't acknowledge I had a Birthday Coupon and was not friendly. I had my own bag and she made no effort to place items in bag and scanned them and moved them aside. No congeniality!

I have been trying for the last 4 hours to get a copy of my billing statement and no one knows what they are doing. I can’t setup my kohls credit account online because there is an error. It’s crazy that big companies can’t handle simple questions or issues quickly. I would give them a zero if I could.

So disappointed with the customer service. Today I want to not go to the store or order online anymore. I called customer service as soon as I understood I made a mistake on the shipping address. They couldn't fix it and blamed me for making mistakes. A billion dollar company can't figure out how to fix online orders if a mistake happens. Then don't ask why people going to Amazon! Then they decided to play detective, who's address is that? Me: my in-low in different state. Response from customer service: well you made a mistake and figure it out with your in-laws! I want to take a moment for you to understand how horrible this type of talking to people is.