Gisela B.
Terrible experience Kohls NJ
Terrible experience Kohls East Brunswick, NJ I recently visited Kohl’s to return an item but, unfortunately, had a very disappointing experience. I usually keep track of my receipts or use my phone number for purchases, but for some reason, for some reason neither option was used for this purchase this time. The cashier informed me that she needed to check with her manager to do a return without receipt , and that’s when Alonso R. came over. From the start, his attitude was dismissive. He immediately told me that without a receipt, they could not process the return. I explained that I likely purchased the item using Kohl’s Cash, to which he responded in a condescending manner, questioning whether I had "that much" Kohl’s Cash. I found this remark unnecessary and unprofessional, as I shop at Kohl’s frequently. He then went further, implying that I could have purchased the item years ago or even from another store. At that point, I felt like he was accusing me of dishonesty, which was both insulting and completely uncalled for. I told him that his remarks were disrespectful, especially toward a loyal customer. I even recalled seeing him before, previously overhearing him discussing his personal dissatisfaction with his job to another customer. Something about having a degree in IT working in NYC but the commute was too long and working here because it pays the bills. Like I said I go to this store a lot I do all my Amazon returns here. I also shop a lot at Amazon. I have always recommended Kohl’s to others not anymore. This experience has made me feel extremely uncomfortable I don’t think I will be returning to this location. The item I was trying to return was defective, not just an unwanted purchase. Alonso R.'s unprofessionalism and poor attitude reflect poorly on this store. If he is unhappy in his position, perhaps he should consider working elsewhere instead of taking his frustration out on customers. Very disappointed in this experience.