T V.
I am so tired of bad customer service
I am so tired of Kohl's and today when I called customer service it was the icing on the cake!!!! Let me start from 3 weeks ago, I made purchases that came over a week after the expected arrival date. You have to pay for shipping so therefore you expect better service. They went as far as sending me an email confirmation with a false tracking number when in fact they never shipped the products out until after I called them wondering where my order was and informing them that the tracking numbers they emailed me were non existant. Prior to that I had recieved good service so I tried to let it go. Then I decided to get a credit increase on my Kohl's charge card since Christmas is coming thinking I would do alot of my shopping through Kohl's for Christmas, but they want to re-run my credit which knocks your credit score down several points. I think that is absolutely obscured. They can clearly look at my payment history seeing I make my purchases and pay off my card in full every month prior to it's due date and that to me should be enough, they shouldn't have to pull your credit knocking your credit score down. So this old lady is DONE shopping at Kohl's or doing business with them at all. I am cutting my Kohl's charge card up and will never do business with them again, just like 12 yrs ago when I found out Target was not an American Company I quit doing business with them. And when my son was deployed in Afghanistan and I found out Starbucks doesn't support their troops, I stopped doing any business with them. Now I am also boycotting Kohl's from my household and in my family and circle. No wonder their stocks are dropping in price, if you can't maintain positive customer service, you cannot make a lucrative business, eventually not caring about your customers will catch up with you. Goodbye Kohl's!!!