Kohl'sReviews of kohls.com

They are running the biggest scam in the US, using what they call Kohl's cash. Never ever trust them when they say that they will give Kohl's cash for picking up your order from their outlets. They have cheated me not once, not twice, but more than 10 times so far. Every time I spend my valuable time, energy and gas to go to their outlet for picking up the products, I do not get the Kohl's cash in my account. Then every time I need to contact their customer support, which is a big pain in itself to reach one of their human agents, then provide them all the details, take all of their horrible questions and at the end they give me the so-called Kohl's cash as if they are doing a huge favor to me. I still do not understand how they are still in the business with so many unethical business practices. They have major systemic issues and I believe their technology systems are totally outdated. They do not show correct order details on their website and show the dates of orders incorrectly. If they do not fix these issues soon, they will be out of business very quickly. You cannot run an unethical business with outdated technology for long.

Expensive, difficult returns! Customers must make their own labels. It cost me $20 to return a $54 pair of shoes via USPS rather than drive for over an hour to return it to the nearest open store. No way to leave a review at Kohl's without opening an account and being bombarded with ads. Very poor customer experience!

I’ve been a very happy kohls customer more than TWENTY years. Just received my kohls bill, the new one thru capital one. I owed $60 dollars plus a $30 dollar late fee! I never received a bill last month! I can’t pay a bill I do not receive! I payed this bill as soon as I received it, then my husband called capitol one and explained that we did not receive a bill. They would not remove the late charge. I ALWAYS pay my bills on time, but i cannot be expected to pay a bill that I do not receive. I canceled the card and will no longer shop for my family at kohls. Very sad.

No one in Customer Support can help you with an online order. Kohls online ordering system does not work. Once you place an order they cancel it. If you order again they raise the prices of the items you order by 10%.

I don't even know how they got 1.4 stars. Terrible customer service! Placed an online order Sept 3rd was supposed to get my items per my estimated delivery date between Sept 9 and 12. Well here it is the 15th still no package yet. Re checked my delivery date and still says between the 9th and 12th. Called Kohls and they told me to wait by the end of the day on the 16 even though it hasn't even been shipped yet. What a joke.

WHEN I ORDER AND YOU GIVE A DATE TO RECEIVE ITEMS AND THEN THEY DONT SHOW UP AND YOU HAVE NO IDEA WHEN I WILL GET THEM THIS IS NOT CUSTOMER SERVICE!! DO NOT HAVE THIS ISSUE WITH OTHER PLACES!! YOU SHOULD HAVE THE TRACKING ABILITY TO TELL ME WHEN I WILL GET MY ITEM! RIDICULOUS!! WILL NOT USE YOU AGAIN!!!

I mainly shop in the store and with the exception of a towel set, I have always been happy with the quality and prices. There are many ways to get deals and cash back. It's my go to store!

This company has just tried to scam £36.18 from my bank account. I have never heard of them before so it wasn’t by mistake.