Kohl'sReviews of kohls.com

I did a phone order. All I wanted was a pair of pants. First pair, I was told OUT OF STOCK. Every size, every color. Then I'm told her "internet is slow". So I ordered another pair of pants. She asked for my email and name and repeated it back to me. I said I want the order sent to the store. She said its going to "the store". I asked WHAT STORE? She named one three hours from me. I said no! Got it to sent to correct location. I asked for the amount and my order number. Fast forward, I have nothing about my order. I called in. She put the wrong name and wrong email address. My order is in and I paid for it but someone else's name and email address are on the order. So I can't get it. I called in and said cancel the order I paid for. NO, we can't do that because I don't know the name or email address that this woman put into the order. I called Capitol One to dispute the order. She says, "I see the order. And its sitting at the store" She said even though I am correct that it isn't my name, I cannot dispute this order until SOMEONE picks it up!

Well I do believe KOHLS has a Scam tactic for online orders. Bought a nice fall jacket online with 50 bucks in KOHLS CASH. Its been 2 weeks since the order was placed. Kohls of course says its on the way everyday. Now today its arrived so they say in or at the mailbox. My mailbox is an Apartment and leaving it near the box would be in the street. The mailbox is to small for a Jacket to fit into. I called and the Representative was so eager to refund me without an investigation. No picture of Delivery. No information period except sorry there are no more large in-stock. This is an online scam if they are so eager to credit your account then they will make more $$$$ 85 dollar jacket for 15 dollars. This should be looked into for Bait and switch tatic

My friend left her bag in the store. I called the store, and no one had turned a bag in, which is no surprise. But the customer service person, Cheryl, went above and beyond to help. My friend returned to the store, and Cheryl was kind enough to locate another sweater, determined which register had done the transaction,and got my friend her missing sweater. You don’t get service like that anywhere.

Terrible customer service and one of the worst support numbers I’ve ever had the misfortune of calling. Wasted 10 minutes listening to the machine just to have it tell me the 15 minute window to edit my order was over. What a WASTE.

Maria, the cashier, at the Kohl’s I frequent in Henderson Nevada store 0667 is one of the nicest Customer Service reps ever! Give her a raise. Store is always organized and everybody greets me. Thank you.

I am giving a one star, only because it doesn’t allow me to give negative stars. First I went to kohls to make a purchase, I found two items and scanned them with my phone using the Kohl’s app to get the price. I then went to the checkout only to find out the price had increased by approximately $20.00 between scanning and walking to the checkout. When I asked why, I was told the scanned price included the take 20% coupon, after several minutes of back and forth I told cashier to void the transaction. I then attempted to place the order on line, all was going well, the price was correct. Then I tried to checkout, it said I had to enter a payment method, which I had done and it was showing on the screen. After removing and re-entering the payment method several times I gave up and called customer service for assistance. They could not tell me why I was being charged more in the store, or why their system couldn’t realize the payment information was there, he just wanted me to give him my credit card information, which I am unwilling to do. I asked to speak to a supervisor to see if they could assist in figuring out why their system couldn’t realize a payment method was there and was told they did not have a supervisor available. I wasted approximately 1 hour of my time, fortunately there is a JC Penny about 10 minutes away and I will go there tomorrow and get what I need.

Kohls took over $500 from bank account. I get paid once a month. I waited a month to “try” to place an order for my children for new clothes. The app apparently malfunctioned. They took over $500 from me & the items were all still in my cart. I didn’t not receive an e-mail confirmation. I don’t have enough money to try to “replace” the order. They said I had to wait 7 days to get my money back & then I could place the order. I am so upset. It’s getting cold & my son needs those clothes & shoes.

We have completely stopped shopping at Kohl’s Online as of today. Not just charges they can’t seem to explain but also delivery has become a regular problem. We just found out that our 2 orders were shipped to stores for our pickup in Arizona and North Carolina. Thus we would have to drive 400 miles and 800 miles. They claimed the orders were delivered!!!