Kohl'sReviews of kohls.com

By discontinuing the sale of My Pillow, Kohl's has shown political favoritism. I will not be shopping at Kohl's until they reverse that and other similar policies.

I cannot believe what I just read! Kohls is no longer selling MyPillows because the owner of the company voted for Trump! Do we still live in America? Can't someone have a different political view and not be persecuted? What has country become that we no longer have the right to vote for our candidate of choice! God Help America!

Disappointed that Khol’s is mixing business with politics. Keep business and politics separe and mind your own business!!!

Kohls just can't stand it. I refuse to shop or buy anymore products with this company. You have become so political. This is America and WE all have the right to our own opinions. I feel like you are stirring the pot no wonder you are located in Illionois. Anyway not shopping or buying from your store ever again.

This rating is for kohls.com customer service. I purchased an order from Kohls. My delivery date was the 19th the order was purchased on the 11th. Kohl's split it up into multiple shipments. Which was fine. Recieved an entirely different order I purchased after the original order and still haven't received the 2nd shipment. Tracking shows it was never received by USPS. Contacted Kohl's customer service 3 times. Could barely understand a word they were saying. Then was told I have to wait until I receive it until they can do anything because it shows on their end that it shipped. Asked customer service for the location of my package since they have different tracking information then me and was hung up on! I've tried calling and reached out through chat. Still Don't know where my purchase is. You would think with all the economic downfall we are all going through Kohl's would treat their customers with a little bit of kindness.

On December 5th 2020 I ordered a Kohl's pick up order from my local store. Within two hours I was told to come and pick up my order and my bank card was charged $33.75. When I arrived I was told my order was canceled another text was sent telling me they were sorry by order was cancelled because the item was out of stock and I would not be charged. However I already had been charged. I expected the pending charge to fall off my bank statement but it did not. I immediately called customer service and talked with several people and finally corporate. No one was able to help me. I was told to file an ESP report at my bank which I did and that I would have an answer in 10 business days which I did not and still have not received an answer. I have the text, I have the ESP report, I have the original order number and yet no one can give me a refund for a charge for merchandise I did not receive. The customer service is absolutely horrible and I will never do business with Kohl's again.

Trying to place an order on their site was a ridiculous and time consuming process, so much so that I called customer service, as directed when my placing the order resulted in a message to call. I then spent 40 minutes on the phone. First waiting for a representative then dealing with a young, heavily accented woman who ended up suggesting she take my order. That was its own nightmare.

Tried to exchange a jacket that was to small. I had my gift receipt but associates could not figure out what my sister paid for the jacket. In all fairness I did not have the tags for the jacket. However, what’s the point of the gift receipt? I will give the jacket to someone who can use it. I will never shop at Kohl’s again.