Kohl'sReviews of kohls.com

I was in kohls today while I noticed months ago how your prices had gone up at the time it was buy one get one half off! Today I saw a top I wanted so I got two they were$29.99, it had a sign on it saying take an extra 20% off so I thought ok, got up there they were full price so I said something the lady goes oh you gotta use your charge, I bought them went back looked at the sign told another sales person it says nothing about having to put it on a charge this one says oh you gotta have a coupon well how do you get them oh the mail it to your house bunch of bs cause I’ve never gotten one! No wonder you guys are losing business you can never make up your mind what you’re doing! And I always loved when they’d say oh you saved this much money no I got it for what it was worth! Don’t think I’ll be shopping there anymore

I made an order on 02-09-26 with a gift card and it was cancelled for no reason. I called and they said they will return the Gift card by postal mail within 7 to 14 days. I did nt receive it till 03-02-26. I called again and they said they have initiated a flip only on my second call on 03-02-26 and it will take another 7 to 14 business days. Why would I wait for my gift card for more than a month and I am unable to make another purchase with it. I am unhappy with Kohls purchase/return.

I ordered a T-shirt size XL & 2 pair of earrings. When they finally arrived, the earrings were huge & looked like something a kid would use in crafts. The t shirt was a size medium, not what was ordered. I took all items to the store & did a return for them. I thought that was the end of it. 2 months later I get a letter stating I owe $10 on my kohls card that should have a $0 balance. The person I tried to talk to on the phone about it stayed I must not have returned a pair of the earrings or something. Then she tells me I could qualify to have the charge reversed then in the next breath tells me she won't reverse the charge because I "probably didn't return everything". I told her fine, I'll pay the $10 and she can cancel that card. Then she starts trying to argue with me about unreturned items. WTF? Just take my $20, cancel the card & move on. Nope, she keeps trying to argue with me causing an unneeded escalation. I got pissed, hung up, went online & paid the fee. Then I called back, got someone else to cancel the card & then at the end she is like, we could have credited that charge but you paid it. The person you spoke to earlier said they tried to do that but you hung up. Ummm no that is NOT what actually happened. I will never shop Kohls again. The customer service sucks, the merchandise is over priced, they never send the correct sizes, & the jewelry is ugly.

ordered jeans which said in stock. was for delivery over $50. find out one of the pair of jeans sold out and I need to pick my order up a the store! wtf. horrible customer experience

Kolhs cashiers are very sweet and kind. Only because most are baby boomers and were raised right. The store products are way over charged. If you just compare prices you'll see, that's where that great little card comes in, buy now pay later. When I realized Interest was 30% I realized I don't really need anything I can't pay for. It's a joke, eventually you will be shut down. Good going Capitol one, you ruined convenience for alot of ppl.

They delivered to the wrong address in another state. They know where the item went, but refused to re-send or refund the item. The supervisor refused to speak with me. The agent said if I had used their (Kohls) credit card to purchase the item, they would have helped me. But, because I bought it online and used my own credit card, I have to challenge the charge with my credit card. This is the worst customer service I have ever experienced.

Received shoes that were scratched, dirt on the bottom and clearly worn. They were so worn the tip of the shoe was worn down. Not the fact that I paid for shipping but shoes are no longer available. I would assume that’s why I received a dirty shoe. The inconvenience of having to travel to return an item after paying shipping, Teresa could only refund shipping AFTER I take the shoe back. Terrible experience and extremely disappointed with the Kohl’s.

I ordered several items online and the whole process was a nightmare. The website kept showing wrong stock levels, my delivery never arrived, and tracking bounced between different states with no updates. When I finally got someone on customer service, they offered no solutions and just kept repeating that I “had to wait.” They refused to refund my shipping or expedite anything. After multiple attempts and zero support, I can honestly say Kohl’s ruined what should’ve been a simple purchase. Don’t waste your time or money — terrible experience from start to finish.