Kohl'sReviews of kohls.com

Manchester CT store. Cashier and manager lied about usage of coupon and price marked versus price scanned. Very rude. Poor customer service. Have been a dedicated customer and have never been disappointed.

Went there for amazon return and was treated like garbage not assisted and waited in line for an hour.

Michelle was extremely helpful with our Amazon return. She was patient and friendly.

Literally the worst retailer. I don’t go there often, but every time I ‘give them another chance’ I walk out pissed again. They are over priced and offer ‘sales’ which are just marked down to MSRP. Their return policy is trash. And don’t dare try to return an online Sephora order to a Sephora located within their store. Sure wish old people would stop shopping there so they’ll go out of business.

I did not get my senior discount

Once you go woke you go broke, went into the store to see the variety and quality and apparently has turned into a third world country store, very low class!!!

Christmas 2022 purchased a leather bomber jacket for my husband online on Dec 10th. When he opened it on Christmas, it was a size too big so I returned it to the nearest store the week after Christmas. Unfortunately, the jackets were sold out so they refunded my card. At the time I returned the jacket, customer service rep doing the return told me I could call customer service to order the jacket and get the same sale price. I called but was told they couldn't place an order on out of stock merchandise and suggested that I call back when the item was back in stock. So it finally came back in stock on January 11th, so I called to order the item at the Christmas sale price, but was told it is now on promotion (was 199.00 now 400.00) and they cannot give it to me at the sale price. CSR suggested I wait another week or so until it is off promotion. Sadly, I'm looking elsewhere for my husband's gift as I'm not confident they will honor the sales price at any time.

I cannot log into my account. Ever. I called customer service and they said it is my fault that I tried my password too many times. Not true - it happens every time I try to log in. They are rude and I am done with Kohls. They said in the store I need to contact them that my email does not log into my points or Kohl's cash. They are useless. I tried to resolve twice and it still happens. Ciao!