Kohl'sReviews of kohls.com

After bouncing back and forth between local "customer service" and their offshore phone center (6 calls) I was unable to get my bill resolved. The local customer service couldn't handle: my bill, a return, credit card issues... and bounced me overseas to the phone center. The "Kohls cash" that was used in my returned item was not credited, so now I owe partial payment FOR A SHIRT I HAD RETURNED. I will be reporting this latest ripoff to the FTC. Buyer beware.

The king size sheets I purchased for almost 200 dollars have a patch from the factory. I already washed them and threw away the wrapping. Do I'm stuck with them. No one wants to pay that for patched up sheets. I'm on S.S. so I don't have the money to replace them.

Lethaniel Jones -awful service - Kohls employee. 👎🏻

It's a shame.....my wife and I used to love to shop hear. We spent hundreds of dollars during the holidays. This past holiday was a bust. The prices were ridiculous. We received a 30% off coupon but when we tried to check out some products were not included with the 30%. My wife was so discusted she cancelled the whole basket of items we shopped for 2 hours. Will never return again.

I placed an order that was for a total of 4 comfortable workout type shorts. Kohl's decided to ship in 2 packages, 2 shorts in each. First two pairs arrived within days of order...these were correct and met my expectations! A good start!!! Then the second package arrived. Not such a good experience, as the items inside weren't what I ordered. As a matter of fact, one of the items inside wasn't even close to the right size or color or even shorts. I did chat with an online rep that said she would process a refund. With inventory being low on the items that I ordered, I am not able to reorder the items as was suggested by the online rep. And even if I had been able, they were part of a larger order that met the "Free Shipping" option. Reordering 2 pair of shorts now, would not qualify for Free Shipping unless I ordered more...yah, that isn't happening. I now am awaiting a refund to my credit card, and have to drive to the local store to return (a 26 mile round-trip). Would have been easier if I could have gotten a return label via email and sent back and got refund. Convenience of online purchasing isn't here.

First of all, my credit card was cancelled without notice due to lack of use. That doesn't mean I was not shopping at Kohl's, due to Covid I had to use cash only to keep my budget in check. I recently ordered a product from Kohl's and received it today. The quality was very inferior and looked nothing like the online photo. I am not only offended by the cancellation of my credit card with no notice, as I always paid my bill on time each month, but now I order a product from you that is cheaper quality than Dollar General. I am requesting a discount on this travel bad set and a reinstatement of my original credit line.

Customer service on line or phone is a joke. Can’t speak with anyone who I can understand, much less help. Even the supervisors don’t call you back. Trying to pay a balance off and all they are worried about is “thanks for being a kohls customer”. Not any more.

Strange I can't review a product on the app from an order I received. It was a small, glass candle,only it wasn't properly wrapped. Instead of the whole bubble wrap completely wrapped on this breakable item, no one taped the top or bottom and it was rolling about in the box when I received it. Disappointed.