Kohl'sReviews of kohls.com

This is the worst store experience. My mom is senior she always pays cash after she uses the card they took the money as cash and they sent her a bill. They opened a case and I had to call over 7 times to get it resolved because they added late fees and they forced me to pay it again as they said this is their policy and they can’t fix it. Their customer service is horrible and they don’t care about their customers. They also give me a wrong reference number.

My item was sent to a different state after arriving at my local post office. I called to let Kohls know and they said to wait til 3/6 and call back if it hasn't arrived so I can get a new item sent or refund. I called and today they said I have to wait til 3/15 to see if it arrives. They will not refund my money or send me a replacement. Mark, the guy I talked to said I had to call back today because they weren't sure if it was going to arrive or not...it was 2 states away. I don't understand why they is a customer service number since they don't do anything.

My girlfriend purchased a CuddlDuds electric blanket for me last Christmas. It was operated with two controllers. Very soon it seemed like inconsistent heating. The other day one of the controls had a flashing light. I looked it up and I assume it has a open circuit. I tried to contact CuddlDuds and they told me to contact Kohl’s. If was hard to contact them because there phone menu had nothing about my issue. So I finally talked to someone and basically the warranty was 180 days/6 months. It was a year and three months I had it. I expected for it to last longer especially for the price. I was told that the wiring for all electric blankets was only available in China. That’s all electric blankets. I think they mass produce these and obviously don’t recheck for sketchy wiring. There is two brown burnt spots that have wires crisscrossed it’s only in those spots and I took photos of them which you can clearly see. It’s not my fault for defective wiring. I hand washed and never put it in washing machine so as not to kink the wires. I’ve never really had issues with Kohl’s except for this instance. Maybe I might buy clothes from them but that’s about it.

This is the 2nd time I’ve had a negative experience pertaining to Kohl’s.com orders. The first time they wouldn’t allow my comment to be posted. Apparently it was not positive enough for their liking. Not sure if this one will make it either . I bought some yoga leggings 2 different sizes- one for me and one for one of my daughters. The one for me I received an email saying it was ready for pick up at the local store. I didn’t pay too much attention to it as I was distracted with my grandson. When I got home, it dawned on me that this was a once used and then returned article of clothing. The same issue as my first order I had complaint with. Only that time part of the outfit was missing. This time- I could tell by the tag that it had been purchased- tags ripped off - and then returned - NO THANK YOU. I’m beginning to feel strongly that companies that do this - reselling used or returned outfits need to let customers know what they’re receiving and possibly receiving a discount of some sort. At least give us, the consumer, heads up of what we’re paying for.

It seems that something is less consumer friendly every time I go to Kohl's. Today it was the shoe department. I've been purchasing my running shoes, hiking shoes, etc. at Kohl's for some time now. Today I went into the Norwell, MA store to purchase more. I discover that the men's shoe department has been cut by roughly 50% to allow the space to double the woman's area. There are three types of sneakers I've been buying there for years but since there's so much less space for men's sneakers, they no longer have any of them, or a wide selection of alternatives for that matter. They're selection and prices on sneakers was one of the big things that brought me to Kohl's on a regular basis (I walk a lot) but now, don't see any reason to go back, they've got nothing I need.

Their website is terrible! When want to place an online order it's so frustrating.

Kohl’s was my favorite store. Sonoma and other fine brands always available excellent choices in the clothing line. I spent more than two hours in your store to discover nothing but disappointment. I do not know what’s going on with the buyers. Perhaps you need to replace those people. Because they are ruining your reputation. I went in there with a gift card and ended up wasting more than half of it on kitchen towels because I wanted to just buy something. Which by the way are over priced how sad.

I wouldn't even give em a half of a star but it won't let me my wife I ordered a supercharger step two truck bed for my son paid extra for rush delivery didn't show up the day it was supposed to it showed up the very next day only to get box 1 of 3 called fed ex nope only one box was picked up and shipped and received call khouls they ask if I will take 50 percent off like you can't put the bed together when all you have is the two sides no wheels to the truck no front end to the truck no back to connect the two sides no stickers and wanna give me 50 percent off tf??? No I'm super livid right now my seven year old has a brand new mattress with nice comforter laying on the floor in his room so hes been sleeping with his 13 year old brother