Alice H.
If I could give NEGATIVE stars...
If I could give NEGATIVE stars, I surely would. I placed an order for a rug on 3/11/23 that was expected to be delivered before the end of March. When it was time to delivery, UPS messed up the delivery because I was at a brand new address (despite that UPS had delivered other items to my address correctly, including other items from Kohl's.com!). UPS shipped my rug back to Kohl's. This is where Kohl's failed miserably to provide any kind of customer service. I was told I would have to wait until the confirmation went through on their end that they received the rug back, and then up to another 30 days to process the refund to my account. And I was the one that would have to keep following up with it. And I did. It took them several business days to process the return even though I literally received delivery confirmation emails from Kohl's as well as UPS that the item was "delivered" back to their warehouse! Then when I called back to ask for some kind of confirmation that the account would be credited, they would only tell me to keep checking my account and calling back, that they could do nothing. So on a more than weekly basis through the entire month of April, I had to check back, only to see and hear the same thing: the return had not been processed yet. Today, 5/2, they were actually able to finally confirm the return, however, noted that while the refund should have been processed on 4/29, it was not. Apologies from the supervisor I requested to speak with. I appreciate they are just trying to do their jobs, but their accents are thick and a little difficult to understand as well (every time I have called the Kohl's.com customer service number). All they could give me was a Reference number, and AGAIN, I am told it will take ANOTHER 7-14 business days to show on my account (hopefully), and then if I wanted credit back for the interest I was charged for the rug, as well as the credit back, surprise surprise: I need to call them back again.