KoalajewelsbrandReviews of koalajewelsbrand.com

Response from KoalajewelsbrandJan 18, 2026

Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how disappointing this must have felt. We want to clarify that our earrings are fashion jewellery, and the materials used are described in the product details on our website. The images are intended to show design and style, not to imply solid silver unless explicitly stated. That said, we’re sorry if this was not clear enough and led to confusion. Regarding delivery, some of our items are shipped from our international fulfilment partners, which can explain the postage marking and delivery timeframe. We apologise if the packaging fell short of what you expected — this is certainly not the impression we want to give. We would really like the opportunity to resolve this for you. Please contact our customer support team at [email protected] with your order number, and we’ll be happy to review your case and discuss a suitable resolution. Your feedback is important to us, and we are actively using it to improve both our product descriptions and customer experience. Kind regards, Koala Brands Customer Service Team

Response from KoalajewelsbrandJan 12, 2026

We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the item was intended as a gift. We apologise if the earrings you received did not match your expectations or the product images shown, and for the lack of communication you experienced when contacting us. This is certainly not the level of service we aim to provide. We would like the opportunity to look into your enquiry and resolve this for you. Please contact our customer service team again with your order number in the subject line so we can locate your case and assist you as quickly as possible. Thank you for bringing this to our attention.

Response from KoalajewelsbrandJan 12, 2026

We’re very sorry to hear about your experience and we understand how frustrating it must be to receive incorrect items. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We would like the opportunity to look into this matter properly and resolve it for you. If an incorrect item was sent, our team should be able to review the order and arrange the appropriate solution, whether that be a replacement or a refund in line with our policy. Please contact our customer service team directly with your order number so we can investigate this further and assist you as quickly as possible. We genuinely value our customers and take feedback like this seriously as it helps us improve. Thank you for bringing this to our attention.

Response from KoalajewelsbrandJan 12, 2026

We’re very sorry to hear about your experience and we understand how disappointing this must have been. We would like to clarify that our customer service team did respond and requested additional information so we could fully investigate the issue. While we appreciate that some details were previously provided, in cases like this we do require specific photos and order verification to be sent together so the matter can be logged correctly with our warehouse team. Unfortunately, without the complete information being successfully received and linked to the case, we were unable to progress this further, which we sincerely apologise for. This is not our intention, and we are certainly not ignoring customers. We would genuinely like the opportunity to resolve this for you. Please contact us again, quoting your order number in the subject line, and we will ensure your case is reviewed as a priority. We take all feedback seriously and are continually working to improve our processes and communication. Thank you for bringing this to our attention.

Response from KoalajewelsbrandJan 12, 2026

We’re sorry to hear that the item you received did not meet your expectations and appeared different from the product images shown on our website. We aim to ensure our product descriptions and photographs are as accurate as possible, and we apologise for any disappointment caused. We would appreciate the opportunity to look into this further and resolve the issue for you. Please contact our customer service team with your order number and photos of the item received so we can review this and advise on the next steps. Your feedback is important to us and helps us improve our products and service.

Response from KoalajewelsbrandJan 12, 2026

We’re sorry to hear that you feel disappointed with your experience. We take product quality and our cancellation and refund policies seriously, and we’re concerned to hear that you feel these were not honoured. This is not the experience we aim to provide. We would like the opportunity to review your order and address your concerns properly. Please contact our customer service team with your order number so we can look into this and clarify what options are available to you. We appreciate your feedback and thank you for bringing this to our attention.

Response from KoalajewelsbrandJan 5, 2026

We’re really sorry to hear that the product didn’t meet your expectations and that it looked different from what was shown. That’s not the experience we want for our customers, and we understand how disappointing this must have been. We take feedback like this seriously and would appreciate the opportunity to make things right. Please contact our customer support team [email protected] with your order details so we can look into this and discuss a resolution. Thank you for sharing your experience—it helps us improve.

Response from KoalajewelsbrandJan 5, 2026

We’re really sorry to hear that the product didn’t meet your expectations and that it looked different from what was shown. That’s not the experience we want for our customers, and we understand how disappointing this must have been. We take feedback like this seriously and would appreciate the opportunity to make things right. Please contact our customer support team [email protected] with your order details so we can look into this and discuss a resolution. Thank you for sharing your experience—it helps us improve.