KoalajewelsbrandReviews of koalajewelsbrand.com

If I could give zero stars I would. This is a complete scam company. I am reporting them for scamming and fraud. I wish I'd looked at these reviews first but the website looks amazing and all this beautiful jewelry. I purchased a ring and when it eventually arrived it came in a clear bag in the cheap china/Hong Kong white bag. It is a cheap peace of tat. Nothing like the photo. There response is I have to pay and send back and wait for them to review and refund. I'm not sure how many customers are going to do that as the jewelry is not expensive. They also offered me to keep the ring and a 10,% of more jewelry!! I should have thought this could be too good to be true.

I bought some earrings from there website, they sent the wrong one and Cheaper than I paid all i asked for is for them to send the one's i ordered,i've emailed about 6 or 7 times and had no reply from them at all absolutely shocking company i advice never to buy ftom them.

Do Not Buy From This Company!!!! Paid £20 for Earrings that looked beautiful on the website but were utter cheap rubbish when they arrived 2 weeks later. I’m so annoyed with myself for this, I’ll pay more attention to the companies I buy from in the future.

Despatched even when I cancelled 3 hours after ordering. Absolute rubbish quality paid £60 for 2 rings in sale they arrived in tiny weed bags not even a box. Look like rings from Temu. Only ever reply with automated message.

I ordered a ring for my Daughter. It should read inside “ you belong among the wild flowers” she had this music when she walked up the aisle. The ring when received says “ you belong among the wild ii owers “. I’ve asked for a replacement and told to return the ring by recorded delivery and pay for this myself!! Not quite the customer service you expect.

I read the reviews for the site straight after I bought the rings I ordered and tried to cancel but was ignored. They took 10 days to come and when they arrived they were exactly as the previous reviews stated. Cheap, plastic jewellery that looks absolutely nothing like it’s advertised on the website. The site claims the rings were reduced from £76 to £18.99 but I would have paid 50p for the absolute rubbish that arrived. Steer clear!

I ordered in error - my mistake I appreciate- I had got confused having looked a few sites. I realised straight away and email the company asking if it was possible to cancel my order (within 10 minutes). Initially I was pleasantly surprised that I received an email redponse very promptly, assuring me they would review the case within the next 2 days and get back to me. Hoever, I then heard nothing. I emailed to remind them I was waiting for a response and they said I could not cancel my order as their policy is this can only be done within 12 hours of the order! I explained I asked to cancel the order within 12 minutes, but have heard nothing further. The earrings came, they are crap. I won't bother trying to return them as I don't believe this company have any intention of refunding my purchase. AVOID

I only wish I'd read the reviews already on here before I bought something from this company. Their website photos show images of good quality items that appear to be worth the price, the reality is a cheap and nasty item that bears little resemblance to the photo on the website and is worth next to nothing. I only received one of the items I bought, plus a 'free gift'. No sign of the other item. The items are shipped from Hong Kong in poorly protected plastic packaging. I honestly feel like putting them in the bin as they're total rubbish, I feel so stupid that I've been scammed. I'm now receiving emails from them with more offers, but I can't unsubscribe from their mailing list as the unsubscribe link takes you to a placeholder website without any function. A total scam company making huge amounts of money from unsuspecting customers. No doubt there will be an AI generated response from the company to this review. Ignore it, they're a sham.