KoalajewelsbrandReviews of koalajewelsbrand.com

Response from KoalajewelsbrandFeb 3, 2026

Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible. Kind regards

Response from KoalajewelsbrandJan 26, 2026

Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] , including your order details, so we can help resolve this as quickly as possible. Kind regards

Response from KoalajewelsbrandJan 20, 2026

Thank you for your message. The order number you provided ( 180048 ) is not in our system. Our order numbers begin with the number 4, and the number you shared appears to belong to Koala Brand Jewels (www.koalabrandjewels.com ), not Koala Jewels Brand. We have no affiliation with that company and only learned about them after getting inquiries from their customers. We unfortunately cannot access orders from that company. Please double-check your order details with the correct brand so they can assist you further. If your order was indeed placed with us, please provide the correct order number so we can help resolve any issues. Thank you for your understanding.

Response from KoalajewelsbrandJan 18, 2026

We’re very sorry to hear about your experience and, first and foremost, sorry for your friend’s loss. We understand why this purchase was meaningful and how upsetting this situation must have been. We’d like to clarify that our jewelry is fashion jewelry, and unless explicitly stated, items are not solid silver. We work with international manufacturing and fulfilment partners, which can sometimes lead to tracking updates showing third-party logistics providers or marketplaces — we understand how this can be confusing and apologize for the lack of clarity. Pricing reflects more than the manufacturing cost alone and includes sourcing, quality checks, logistics, platform fees, taxes, and customer support. That said, we’re sorry that the value and presentation of the item did not meet your expectations. If a bank dispute has already been resolved, we acknowledge that outcome. However, we regret that your experience has left you feeling misled, and your feedback regarding tracking, communication, and transparency has been noted and is being taken seriously. Thank you for taking the time to leave your review feedback like this helps us identify where we need to improve.

Response from KoalajewelsbrandJan 18, 2026

Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear how disappointed you are with your experience, especially as the item was purchased as a gift for your daughter. We understand your concerns regarding pricing, presentation, and delivery. Our products are fashion jewellery, and while we work with international manufacturing and fulfilment partners, all pricing reflects design sourcing, platform costs, quality checks, logistics, taxes, and customer support — not just the base manufacturing cost. That said, we’re sorry if the product and packaging did not meet your expectations. We also acknowledge your feedback regarding product descriptions and packaging. Your comments have been noted and are being reviewed internally to ensure our listings are as clear and transparent as possible and that presentation standards are improved. If you would like us to review your order and discuss a possible resolution, please contact our customer service team at [email protected] with your order number. We’d appreciate the opportunity to look into this further. We regret that your experience has left such a negative impression and thank you for sharing your feedback, which helps us improve.

Response from KoalajewelsbrandJan 18, 2026

We’re truly sorry to hear about your experience and understand how frustrating this must have been. Receiving the wrong item and not getting a response when you reached out is not acceptable, and we sincerely apologize for this. This is not the level of service we aim to provide, and we regret that your concerns were not addressed sooner. We would really like the opportunity to resolve this for you. Please contact us at [email protected] with your order number and details of the earrings you received, and we will review this promptly to arrange a replacement or refund where appropriate. If you have already chosen to pursue a chargeback with your bank, we will of course cooperate fully with them during that process. Thank you for bringing this to our attention your feedback is important and helps us improve both our service and quality control.

Response from KoalajewelsbrandJan 18, 2026

We’re very sorry to hear about your experience and understand how upsetting this must have been, especially as the ring was bought as a gift. Receiving an item that is damaged or not as expected is not acceptable, and we’d genuinely like the opportunity to put this right. We do offer refunds or replacements in cases where items arrive damaged, and we’re sorry if our previous responses to other reviews gave the impression otherwise. If you’re willing, please contact us at [email protected] with your order number and photos of the item received, and our customer service team will review this promptly to arrange a suitable resolution. If you’ve chosen to proceed with a chargeback through your bank, we will of course cooperate fully with them during the process. We regret that your experience has led to this frustration and appreciate you taking the time to share your feedback, which helps us improve.

Response from KoalajewelsbrandJan 18, 2026

Thank you for following up and sharing your concerns. We’re genuinely sorry for the frustration this situation has caused you, and we understand why you feel disappointed. We’d like to reassure you that our customer service team does exist, and our email address [email protected] is active and monitored daily. We apologise if you did not receive a response as expected this is not the level of service we aim to provide. If you have already opened a case with PayPal, we will of course cooperate fully with them to ensure the matter is reviewed fairly and resolved as quickly as possible. PayPal cases are handled through their system, and responses may not always be visible immediately from the customer side. We’re truly sorry that your experience has led to a loss of confidence in our brand. Your feedback has been noted and is being taken seriously as we work to improve our communication and customer support processes.