KoalajewelsbrandReviews of koalajewelsbrand.com

Disgusting fraudulent company. I ordered what looked like good quality items from a company that said they were selling things at a reduced price because of a closing down sale, (a closing down sale which never really ends) and is nothing like the quality of items you will receive, which are cheap, christmas cracker quality flimsy items not worth the sale price let alone the supposed retail price they were reduced from. Like others, I paid £7.00 for a tracked and recorded delivery to return the items when I got no reply to my emails. ( So I've not only lost the money I paid for the jewellery I have added to the loss paying for postage. They now have the items back in what they are now saying is the wrong warehouse in Coalville in the UK. Its a chinese company and I wouldn't have ordered from them if their website hadn't stated its registered in the UK.

Absolutely 💯 rubbish is what you receive. Don't go near this Chinese company 😢

Disgusting fraudulent company. Ordered a ring in silver came as gold look. It was a present and they ignored all my communication about trying to return and ask to send the correct ring. I've not had any of my money back or the chance to return. I had to buy another gift. It really upset me. Do not use this company. They are a disgrace!!!!!!! Shouldn't be allowed to trade..not in the UK.

I bought a ring from this company that is meant to be 925 Sterling Silver and although it does look like the picture there are no hallmarks to show that it's silver. They draw people in by showing vast discounts because they are "closing down". Don't be fooled. I do like the ring, but I don't like being scammed.

Bought from what was advertised as a UK London company, but it's not, the earrings are hirrid, stones are just nasty blue plastic glued on to cheap metal and the fastening are virtually impossible to open/close once in your ear, after quite a wait I got email in French asking for photos which I sent birthday are offering a 15%!! Refund plus a non specified discount provided I waste another £6-7 pounds on recorded delivery! Don't waste your money

AVOID!! Do not waste your money. Cheap, faulty products

Got a beautiful owl ring that was advertised on Facebook as a "closing down sale" (but this seems to be a never-ending closing-down sale). I should have researched the company as I had the impression it was UK based, but it is not, and there was no indication of expected delivery time. The tracking order given was not working until the item reached the UK few days after order, which prompted me to contact them. They did respond fairly promptly that "item is on the way to your country and the tracking will work once it is in your country", which was when the penny dropped that it was not the UK. The ring itself is actually very good, solid and strikingly beautiful like on the marketing photo. I would buy another one but cannot be bothered with the hassle of waiting for 2 weeks in uncertainty about tracking/delivery. Also, the ring arrived in a plastic bag so will need to buy a separate box for it to look like a gift.

I wish I had read these reviews before making my purchase in August, instead of all the fake ones on their Facebook page 😡 I realised straight away that I had been scammed so sent an email within 5 minutes to cancel my order (which according to their website you’re able to do within 12 hours of ordering), I actually sent 3 emails and a Facebook message to cancel. I had no response. The cheap looking pieces of junk did arrive after a couple of weeks and as others have said, were not fit for purpose (I intended to give as gifts but they looked and felt like something you’d get out of a Christmas cracker). They did actually respond to my emails (each one took about 3 days to get a response), and to cut a long story short, as this has been going on for 2 months, I have finally received a full refund today. BUT I had to send the rubbish back to China at my own cost (just under £10 as I chose to send it recorded delivery). So, they will refund eventually but they just ignore everything they don’t want to listen to so it’s better just to cut your losses, save your energy and send back to them. I’m so angry that they are able to trade under the pretence of being a high quality jewellery company, and I hope that people are reading these reviews before making the same mistake the rest of us have 😤