Knotty KnickersReviews of knottyknickers.co

Ordered a pack of underwear for $27 and it’s been 18 days and they’ve simply never came. I reached out a few times and no response. Guess they don’t exist? Best thing you can do is report this operation to your local government.

I ordered some thongs from them over a month ago and they have not arrived. A shipping label was created but the package never shipped. I thought they were a good company because they advertised heavily on Facebook. I have little hope that I'll ever receive my order.

They just flat out do not ship orders. Two full weeks later and still no estimate on a delivery date

Item never shipped. They provided pre-shipment information but it never shipped. Thankfully I used PayPal. I had to open a case to get a refund.

I’ve sent four emails over the last two weeks and have been completely ghosted. Despite their website proudly advertising a "14-Day Money Back Guarantee," they refuse to honor it. When they sent the wrong items entirely, their only "solution" was to offer a 20% discount on a future purchase—essentially asking me to pay them more money to fix their own mistake. Since then, they've gone silent. It’s a ridiculous way to run a business. Don’t waste your time or money here; if anything goes wrong with your order, you’re on your own

Looking at the reviews, I was worried I was going to be scammed. The shipping process was a little bit dodgy as they used a random courier that I have never heard of. I don’t understand the complaints over the prices, when paying low prices you shouldn’t be expecting high quality. Buying the mixed pack, yeah some of the styles are quite ugly but I am overall very happy with most of the designs. They are very comfortable, but I can agree with the worries about breathability as they don’t have any cotton in them.

I placed my order over the Christmas period. After two weeks with no delivery, I contacted support and was told to wait due to the holidays, which I understood. Tracking then showed the parcel stuck at a Royal Mail sorting centre for over a week. I flagged that it was likely missing, but support repeatedly told me to keep waiting. Another week passed and I asked about a replacement, only to be told they wouldn’t even investigate until 30 January, over a month after I placed the order. On 29 January, I followed up again and was told they would investigate. I explained that I would soon be away and wouldn’t be able to receive a replacement, so I requested a refund instead. They later confirmed the parcel was missing and immediately sent out a replacement anyway, ignoring my refund request. When I asked again for a refund, I was told it was “against policy.” Had this process not been dragged out for weeks, I would have accepted a replacement, but their delays made that impossible. Since then, they’ve stopped responding altogether. After reading other customer reviews, I honestly feel like I may have dodged a bullet. The product quality sounds just as poor as the service. Very poor communication, inflexible policies, and disappointing customer service.

Shipping can take forever. I personally think it's because they put things on sale but don't have the actual stock to fulfill the orders. And they have to wait to get more before they can ship them. But that's just my opinion. But the quality of the underwear, the ones I get, are fine. Haven't had any problems.