Knotty KnickersReviews of knottyknickers.co

Misleading advertisements, they will not honor their return policy, terrible quality. AVOID

I placed a 36-pair order during Knotty’s $2 sale on Nov 18. On Nov 23, I got a cheerful email saying my order had shipped with a tracking number. Except… it didn’t. Because on Nov 26, I received another email telling me part of my order is actually sold out. So someone explain how my order was “shipped” 3 days ago when the items literally did not exist. The tracking number has zero movement because nothing was ever sent. And then the cherry on top: “We want to compensate you according to your preference.” Their definition of “compensation”? Pick a different color or item of the same price. That’s not compensation — that’s just them scrambling to fix a mistake after pretending everything was shipped. No refund. No partial credit. No actual make-right. Just “Oops, our bad, pick something else.” To make things worse, this completely contradicts their own policy: “At Knotty, we strive to process your orders swiftly, usually within 1–3 business days. Once processed, you can expect delivery within approximately 4 to 8 business days.” Nothing about this experience matched that. Not the processing. Not the shipping. Not the honesty. Definitely not the “compensation.” The whole thing feels sloppy, misleading, and like they hoped customers wouldn’t notice. If you’re going to send fake shipping confirmations, at least don’t follow them up with “sorry, we never actually had your items in the first place.” This was a disaster. Do better.

I've ordered twice for quite a few pairs and they are really nice. I asked for a preference and they said they'd do what they could to make that happen and then one order didn't arrive and they sent a replacement. Amazing customer service!

Despite the low reviews on here, I found my experience with Knotty to be good. I ordered some sale products , the sizing and quality was good , some even better than I was expecting once I saw the trustpilot reviews. The only issue was delivery time was quite long, but their communication about it was very responsive.

I was a bit dubious about ordering after seeing bad reviews, but I ordered anyway. 20 pairs of knickers (£6 postage) anyway 2 weeks later they arrived, I’m actually quite impressed, they are not what I would call expensive underwear quality, but are great for the price, well made and wash well, I would say I will order again but I think 20 new pairs of knickers may last me a long time,

Was worried with all the bad reviews. But items arrived within 10 daya. Seem fine to me. Standard shein/ prinark quality. Bought 10 pairs of underwear.

Awful poor quality product, does not fit correctly, and the company refuses to honour their money back guarantee!

I would give this scam company no stars if it were possible! I ordered 25 pairs of pants from here, waiting 3 weeks for them to arrive to find they were all size S when I ordered Large! Spoke to some moron from customer services to either get an exchange or refund. They refused to either, point blank! Nasty, cheap material shipped from China. Overpriced tat. Absolutely furious now I'm out of pocket and stuck with 25 pairs of pants that I can't wear! Avoid this scam company at all costs, just look at the rest of the reviews, I wish I did! 🤦🏻‍♀️