Knotty KnickersReviews of knottyknickers.co

This company is running a scam. I only received tracking information (purporting to have delivered) after querying where my order was. The tracking information was false - a generic photo of a pile of parcels with no readable labels. I would strongly recommend anyone to avoid Knotty.

I completed my order and it arrived, no problem, but a little late. I opened it and saw two pairs were missing so I reached out. They said that they were sold out, so offered to send two similar pairs and a surprise pair as a sorry which I accepted. This never turned up, so I reached out again. They proceeded to ask me to send over a scan of a bank statement or bill with my name and address on. They claimed there was a discrepancy between my original order address and the one I provided. On checking, both were the exact same. I fail to see why an underwear company would ever need that level of verification.

They will take your money, send you the wrong size, gaslight you into thinking that's what you ordered, and when you finally threaten to file a charge back if you don't get the right size you will get a new package, STILL THR WRONG SIZE absolute scammers

I really love what I received, a few random colors but who cares out of 24 pairs. Delivery took a while but the email I sent was responded to. Will definitely order again.

I'll first say that sizing is all over extremely inconsistent. If you normally wear a medium in underwear bottoms, for instance, due to design flaws, you may wear a small or a large in Knotty Knickers sizes. I bought a mystery package of comfortable panties and half of the panties were lacy and uncomfortable. They didn't even try. If for some reason you have problems with the fit, it says on their website that they take returns and guarantee that you like the product, but in fact they will tell you that due to the nature of the product, they don't accept returns or exchanges. I'll also say that order delivery of my last purchase took over a month. Customer service took a full seven days to reply to me. I don't consider this time frame normal or quality customer service. I bought sleepwear here, and I was fairly happy with the matching sets with boxer short bottoms, but it is already wearing out after about six months. The quality of the fabric in the products is very poor and low quality. I have had to replace a lot of the products already.

Don’t Waste Your Money: The Knotty Knickers Nightmare If you want to set your cash on fire while a chatbot ignores you, this is the place. Avoid Knotty Knickers at all costs. • Ghost Support: Customer service is a void. Expect weeks of silence followed by a useless discount code instead of the refund you actually deserve. • A Trap: Canceling is nearly impossible. Their website uses a circular "loop" of prompts designed to fail so they can keep charging your card unauthorized. • Garbage Quality: It’s "sizing roulette." You’ll receive items that fit a toddler or a grizzly bear, often made of material that feels like recycled fishing nets and falls apart instantly. • Shipping Delays: Your "4-8 day" delivery will likely take three months—if it even arrives at all. The Verdict: It’s a predatory trap with zero quality control. Do not buy.

I ordered from there and over a month passed and all it says is a shipping label was created and it’s never been shipped despite paying 9.50 for shipping. Then I’ve sent a number of emails and none of them are ever replied to. Seems like they are a total scam and just out to steal money from unsuspecting customers or rip people off on subscriptions that never materialize and hope they can stay ahead of all the complaints building more new customers than all the “existing” customers who have problems with them and who have already gotten ripped off.

Yikes on the shipping. 11 business days came and went. Product eventually arrived but the store plays games by marking it shipped within a few days of the order but not actually shipping for weeks. Price of the undies are dirt cheap. Despite that, I wouldn’t order again due to shipping practices.