Knotty KnickersReviews of knottyknickers.co

Pretty disappointed with Knotty. I ordered two different mystery bundles (“Best Sellers” and “Buttery Soft”) and they sent me two identical bundles. Not a couple of overlaps - literally the exact same products twice over. Customer service basically hid behind the “duplicates may occur” disclaimer and offered zero effort to make it right. No partial credit, no goodwill gesture, no acknowledgment that sending identical bundles from supposedly different collections is misleading, not to mention lazy. If the products in the bundles aren’t actually different from each other whatsoever, that should be made much clearer before purchase. The company presents itself as an elevated, sustainable, thoughtfully curated brand. That messaging rings a little hollow when the customer experience feels this careless and transactional. Overall not worth it, disappointing experience and no effort from support to make it right. Oh and they also take forever to deliver, way longer than the quoted time, so long that I started wondering if I'd been scammed. Wouldn't order from them again.

My experience with Knotty Knickers was extremely disappointing. I ordered 30 pairs (15 cheeky, 15 briefs), and after waiting nearly a month—with no real response from customer service—I received only 24 pairs. Not a single pair matched what I ordered. Everything was the same style (cheeky), and there was almost no variety—just six patterns repeated multiple times. So I was: Shorted items I paid for Sent the wrong products entirely Left without any real customer support This wasn’t a minor mistake—it was a complete failure in fulfillment and service. I’ve requested a refund and would strongly caution others before ordering.

I’d give 0 stars if I could. I’ve been waiting almost a month for the package and customer service ignores my emails. I posted a comment on one of their instagram posts with this information and my comment was promptly deleted. This company is a scam!

Im pretty sure this company is a scam. I ordered on April 13th. Today is April 30th. I’ve received nothing. I contacted support through the email given in the website and never received help. Until I commented on their instagram page. They deleted my comment but reached out and claimed the support email were probably going to my spam/junk. I assured them that wouldn’t be possible to because I’ve emailed them before. Gmail wouldn’t consider it junk. They then sent shipping info a day later. To this moment , a shipping label was made but nothing has shipped. They said Support would reach out. I think we all know now they won’t.

Horrendous experience wish I had read the reviews before ordering. Delivery: ordered 5th April arrived on 27th April. Sizing: I'm a uk size 12 from M & S and TU. Knotty Knickerz size 10/12 some of them I couldn't get past the tops of my legs! Very inconsistent sizing. Out of 36 pairs ordered 23 didn't fit and are useless for me. Quality: very poor quality materials and finish. Returns policy: if I had realised they do not accept returns I wouldn't have ordered. Cannot recommend at all.

This company is a complete scam. They will arrive, after a month of waiting. They will be a complete random assortment of sizes. The quality is trash. Most of them won’t fit you/ be very uncomfortable. You will not get a person to answer any of your emails, and you will not get a refund. DO NOT BUY FROM THIS COMPANY. STAY THE F*** AWAY.

Don’t fall for this scam as I did! I thought because it was a Canadian company, they could he trusted. Such a farce! They are an abomination to the Canadian name & should be ashamed of themselves. They gladly take your money with no intentions of delivering, then ghost you. All emails bounce back. No phone number to call. They are thieves in disguise! I should have read reviews. My bad. But let’s collectively destroy these crooks so they can rot in hell like they deserve.

I purchased "Size L" underwear, which Knotty Underwear’s own size guide defines as a UK 18-20. What arrived was physically tiny and wouldn't fit a person half that size. This is not a "fit" preference; these are objectively mislabelled goods. ​When I contacted customer service, they hid behind "warehouse clearance" and "hygiene" excuses to refuse a refund or exchange. Let’s be clear: Under the Consumer Rights Act 2015, statutory rights apply to sale items. If goods are not as described (which these aren't), the retailer is legally required to provide a refund or replacement. A "final sale" policy does not override the law of the land. ​They have ignored my emails and my formal Letter Before Action. I have now been forced to escalate this as a dispute with my bank and report the company to Trading Standards. ​If you are a UK size 14 or above, do not bother. You are essentially making a "donation" to a company that sends unwearable, misdescribed clothing and then goes radio silent. ​Order #88904