Lauren
This may be a long review
This may be a long review, and if you are interested in something more detailed and another opinion about this company, please read. In 2022 or 23, I was looking for cute and affordable underwear. I believe I did a subscription a couple of times, but decided I wanted to buy without a subscription, a few pairs at a time to see how I liked them, and did, but then I decided I didn't like them and wanted to try finding underwear somewhere else. Fast forward to this year, when I decided to try this company again. purchased once or twice from them over a month ago, and my last order is where I have issues with this company when it comes to processing orders and getting the correct items to the customer. Like so many on her other than the quality, whoever works for them doesn't pay attention when filling, and they may not be double-checking, just putting in what they want if they are in a hurry. Regarding my last order, I received the two mystery packs, but one was all green-colored thongs I didn't want, and all black of the same type, no variety, plus they didn't send me the single underwear pairs I ordered and just refunded me money for the items instead of sending what I asked for in the first place. They have to do better if they are going to stay in business by filling orders and offering different undies if a customer already has certain styles. Maybe some customers don't mind, but it should be an option. Training for those assisting them should be overhauled, and maybe it needs new management. I would like to see them add a USA customer service line so people can talk to someone instead of relying on email, since sometimes our packages don't get to us until 2-3 weeks later, or it is longer. I understand many orders are going out at one time, but the attention to detail is important. Paying money for something women want to enjoy should be worth what we spend. Once what I have ordered wears out, it may be a long if ever I order from this company again. They could also include more sizes and have a larger catalog of styles in underwear and bras. The only positive feedback I can give, other than in one aspect, you get your money's worth, is that they are great for everyday or a date night. Here is something to keep in mind when ordering items like these: nothing lasts, and those that do cost 3-4x times more just for something cute and sexy. We need these kinds of places, but I do agree that some of the items could be of better quality in lace. If the company were ever to read this review, they would see this and consider some of the reviews about their company and what they can do to improve their service and product. Hope this helps others.