Trashy products, all different sizes even though they all say small on them. Very bad quality and not even worth the clearance or discounted pricing. Save yourself some trouble and buy from Temu or Shien. I wrote to them and they told me that there's no way to return it and it's final sale. Even though half of them don't even fit because they're the wrong size.
CH
Cheryl
Avoid
So knickers are cheap quality. However experience of delivery is horrendous took 11 working days to arrive!! It's says on website 4-8 working days for delivery. Once they finally replied to my email after a number of days they stated it would be up to 11 and they would not even look at it untill then even though royal mail stated not having the parcel.
Once finally arrived is was missing 12 pairs of knickers. I emailed and they wanted a picture of each pair of knickers I had received layed out, considering I have ordered 36 pairs this meant 24 pairs. At this point I cut my loses as this would have taken hours to do.
VM
Violet MP Smith N.
Mystery packs are awful
Saw the mystery packs so thought I’d order some. Inboxed them to ask what size pack corresponds with a uk 12, ordered the size as told, some will fit my 6 year old!
It’s cheap and nasty,this is back street quality
It’s nasty tacky cheap fabric poorly made. Even the packaging screams t@@u Please don’t waste £52 to find this out like I did!
CT
Coralie T.
Must be a scam
Must be a scam. I’ve waited over a month. First messages ignored then finally a reply. My parcels in a bin. Nothing to identify where but it’s not my bin. When queried they say to raise with courrier to investigate but they can’t help as I’m not their customer. They said the company has to raise. Doesn’t look like they’re bothered
RT
Rebecca T.
I knew $1.25 a pair
I knew $1.25 a pair, not to expect miracles, but didn't expect them to fall apart on the first day. Also, the majority of the lace ones they sent are too scratchy to wear.
BU
ღ Bunny Ღ.
Cheap material
The reason they flaunt how cheap their undies are is because its made with BAD/CHEAP material.
I ordered the pink surprise pack. Immediately opening the packages and feeling the material, I knew it was not going to be something I'd enjoy wearing. All undies given are made out of spandex and polyamide. This is an immediate red flag for me when talking about undies. Although polyamide may be a little breathable, it is a synthetic fiber and not the same as cotton, which is what underwear SHOULD be made out of for women. Most of the styles they gave me were not cute at all(IMO), and half of them were fully sheer, lace, or g-string underwear I will have to throw out / donate, because they are just not practical for me. I can't be too upset about the styles and type since I ordered the mystery pack; however, I really was hoping for a little better quality. They must heavily filter their reviews as, I was under the impression that they were good quality and well liked. I definitely should have checked reviews outside of the website BEFORE buying.
RA
Rachel
Inconsistent sizing, terrible customer service.
I ordered on the 2nd of January, and when ordering their estimated delivery date was the 8th of Jan. The tracking number was finally generated on the 7th of Jan, but they still sat in their warehouse. I chased, as I'd ordered to a different address where I was staying, and was told it could take 11 business days for processing and delivery - which is fine, if they'd told me that when ordering! They finally arrived, and despite them all being the same size, I can't get a few pairs up over my thighs - they are clearly badly made and not to the same size. I'm glad I only paid £1 a pair, and won't be reordering.
TC
tashaa C.
It's not about underwear, it's the PRINCIPLE of it all
I bought two mystery bundles during their big sale, excited bc I have been debating buying from them for a while. I ordered the 12 pack of cotton, and the 12 pack of period friendly underwear. Easy peasy. Well, I received only 11 cotton underwear and the least period friendly underwear - lace, this weird white mesh, and thongs. Who wants to wear any of that on their heaviest days? What? The description for the period friendly even specifically states, non-thong. I digress. So I contact customer support, and Emily, was honestly the least helpful person in the world. I was asked to send photos, and sure enough she goes (paraphrased) "Yeah, that looks like you got the right assortment." WHAT. never in my 28 years. She then states that a pair of the cotton were considered period friendly. IN THAT CASE - I should have received the 14 pairs of cotton, because mind you they shorted me a pair anyways. So anyways, awful first experience with them and I wish I looked up reviews before pulling the plug because that is literally so annoying. ATP it's not about the underwear, it is the principle of it all. Give your customers what they ordered and don't try to gaslight them <3