KmmaltairlinesReviews of kmmaltairlines.com

Op 18/04 avondvlucht naar Malta. Meer dan 1 uur vertraging. Toegekomen in hotel rond 02 u in de nacht. Slechte start van een vakantie. Terug op 24/04: weer een vertraging van meer dan 1 uur. Wachten bij de boarding en je staat daar dan. In beide gevallen geen info of communicatie van de vlieg maatschappij. Slechte ervaring

On the way to Malta from Gatwick with Easyjet nil concerns with carry on luggage size and weight under 10 kg, coming back I had to pay for the same luggage as I was told it didn't fit it was too big and wasn't the right size. I was then charged an extra 40 Euros and was told my hand luggage had to go under the plane even though this was allowed on Easyjet going to Malta. I had purchased my suitcase specifically as requested by Easyjet. If you ask me it's all a SCAM. Be careful with all these rules with KM MALTA I WOULD NEVER TRAVEL WITH KM NALTA AGAIN STAFF ARE RUDE AND HAVE NO MANNERS WHEN BOARDING AFTER CHECKING IN. As per instruction in ensuring I had the correct size luggage I purchased this luggage to Malta with Easyjet, how can the same luggage be acceptable going to Malta and coming from Malta it's not acceptable.? Total rip off

Horrible experience. My suitcase arrived damaged after a flight from Malta to Düsseldorf on the 28th of February 2024. I’m still waiting for the refund to cover the costs of a new suitcase. Worst customer service ever!!!!!

Absolutely disgusting. Non existent customer service. None of the cutomer service numbers acctually work and there is no baggage allowance at all with the flight. my parents did not realise this and so then went on to try to add luggage only to find that they can't as they did not now have 48 hours before their flight. What an absolute rip off. You have runined my parents 4 day break. They have not been away in years and this was supposed to be a little break from the stress. Absolute charlatans

The baggage policy is ridiculous and not at all justified (if you can actually find it that is!). We paid for an extra bag, yet they still charged us at Malta's airport even though we didn't get charged on the way out! You expect this sort of service from budget airlines, but not from the country's flag carrier. It's a shame they've decided to take this approach. Next time I'll use Ryanair.

Make sure the passenger names are accurate. I bought my tickets with booking.com in January when information on the airline was quite limited. I have recently found out that there are four levels of economy class with the bottom two very restrictive in what your ticket will allow. One of the passengers in our group was unable to fly but someone else came to the rescue and took their place. Everything seemed an issue when I tried to change the name - apparently, only the person on the ticket can make the name change and this is not possible on the bottom two levels of economy. I tried to upgrade in booking.com and on the airline but that was difficult too. However, I received a booking authorization code from booking.com so that the airline could make changes to the booking - big mistake! When the person on the ticket called to make the changes - they said no changes were permitted on the ticket and then canceled the ticket that I had paid for without even obtaining my permission. I lost a load of money - they gained money and an extra seat - and I also hiked up quite a phone bill calling Malta to deal with this. This airline is not doing Malta tourism any favours.

I only had one bag with me and the staff at the gate randomly selected me to check in my carry on luggage. Even people behind me could take their carry on with them.

Very bad customer experience. The luggage policy is really confusing and no additional information is provided. Therefore, once you arrive at boarding, you have no choice than to pay the extra amount. We were absolutely not informed about this policy and prices. This habit is really from low-cost airlines and is not at all expected from a national airline company such as the official airline from Malta