KlinioReviews of klinio.com

Response from KlinioMar 24, 2025

We’re really sorry to hear about your experience, and we understand your frustration. Our goal is to provide a clear and transparent service, so we apologize for any confusion that led to this situation. Please reach out to us directly at [email protected], and we’ll be happy to look into your billing issue and help resolve it as quickly as possible. We’re committed to making this right for you. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction soon.

Response from KlinioMar 21, 2025

Thank you so much for updating your review! We're thrilled to hear that you received your refund and that our team’s message made a positive impact. We truly appreciate your understanding and patience as we work on improving things. If you ever need any further assistance, please don’t hesitate to reach out. We're here to help! Thanks again for your kind words!

Response from KlinioMar 20, 2025

Grazie per aver condiviso la tua esperienza. Siamo dispiaciuti che tu abbia incontrato difficoltà con il programma e che il contenuto non abbia soddisfatto le tue aspettative. Lavoriamo costantemente per migliorare i nostri servizi e il nostro programma, e prenderemo in considerazione il tuo feedback per eventuali aggiornamenti futuri. Per quanto riguarda la questione del rimborso, ci scusiamo per qualsiasi confusione possa essere nata dalla lettura del contratto. Ci teniamo a precisare che seguiamo le normative legali vigenti in Italia e in Europa. Tuttavia, siamo sempre disponibili a chiarire qualsiasi dubbio o problema riguardante la nostra politica di rimborso. Apprezziamo il tuo suggerimento riguardo la lettura del contratto e, in futuro, cercheremo di renderlo ancora più chiaro per evitare fraintendimenti. Siamo contenti che la spesa non sia stata troppo gravosa e ci dispiace per l'esperienza che hai avuto. Se hai ulteriori domande o necessiti di assistenza, siamo a tua disposizione. Grazie ancora per il tuo feedback.

Response from KlinioMar 17, 2025

Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Ihnen die Rezepte gefallen. Viel Spaß beim Ausprobieren und guten Appetit!

Response from KlinioMar 17, 2025

Nous sommes désolés d'apprendre votre expérience et comprenons votre frustration. Cependant, il est important de savoir que nous avons des procédures à suivre pour garantir la sécurité et la vérification des informations. Le fait d’avoir supprimé votre compte avant que le processus de remboursement ne soit terminé peut compliquer la situation. Nous vous encourageons à nous recontacter via notre support en fournissant toutes les informations nécessaires, et nous ferons tout notre possible pour résoudre le problème. Merci pour votre compréhension.

Response from KlinioMar 11, 2025

I’m truly sorry to hear about your concerns, and I understand your frustration. It’s never our intention to upset our customers, and I want to assure you that we take such matters seriously. I’d like to offer my sincerest apologies for the situation your mother has encountered. To resolve this, I would encourage you to reach out to our support team directly with the details of your mother’s account. We will investigate the situation and do our best to ensure it is addressed appropriately. We want to make sure that any errors are corrected, and if there’s anything we can do to assist, we are here to help.

Response from KlinioMar 11, 2025

Thank you for your positive feedback! We're so glad to hear that you find the app easy to use and that the information is helpful and to the point. If you ever need any assistance or have suggestions, feel free to reach out – we're here to help!

Response from KlinioMar 10, 2025

Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you've experienced. Our intention is never to cause any inconvenience, and we understand how upsetting it can be to feel like you've been charged unfairly. We take all feedback seriously and work hard to address any issues that arise. We would love the opportunity to resolve your concerns directly. If you haven't already, please reach out to our customer support team, and we’ll be happy to assist you with any questions or refund requests. We value your experience and will do everything we can to make it right.