KlaviyoKlaviyo powers smarter digital relationships. We make it easy for B2C businesses to transform all their data into more valuable customer experiences across every touchpoint — from email and SMS to web and reviews. More than 157,000 businesses rely on Klaviyo to grow their revenue faster and more efficiently.
Klaviyo (klaviyo.com) has 355 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Sales & Marketing · Boston, Massachusetts
Excellent
Sales & Marketing · Boston, Massachusetts
Excellent
Sales & Marketing · Winchester, Massachusetts
Excellent
Sales & Marketing · Boston, Massachusetts
Excellent
355 approved reviews, newest moderated first
Kaloyan D.
Klaviyo is the best email platform for combining Email & SMS if you're an eCommerce store looking to scale! Outstanding Support all the way through.
Response from KlaviyoJun 30, 2022
Hi Kaloyan, thank you very much for taking the time to write a review about Klaviyo. It's great to hear your feedback. Best wishes, Claire
Brendan C.
customer support actually digs into your issue, without sending you a canned response. Very valuable rather than wasting time going back and forth with someone who doesn't understand the original query!
Response from KlaviyoJun 24, 2022
Hi Brendan, thank you very much for taking the time to write a review. The support team will be thrilled to read your lovely comments. Kind regards, Claire
Robby J.
Great support! Really appreciate the extra efforts from the team to make the magic happen even when I get stumped. Love they get back within a 24 hr period every time, most times even earlier than 24 hrs.
Response from KlaviyoJun 24, 2022
Hi Robby, thank you very much for taking the time to write a review. I'll pass on your kind comments to the support team. Best wishes, Claire
Melissa
Excellent customer service! Responded very quickly and took care of the issue immediately.
Response from KlaviyoJun 24, 2022
Hi Melissa, thank you for reviewing Klaviyo! Kind regards, Claire
Macy
I love Klaviyo! I am an email marketing specialist and love the 1:1 support Klaviyo provides in comparison to other ESPs.
Response from KlaviyoJun 24, 2022
Hi Macy, that's great to hear! Thank you very much for taking the time to write a review. Kind regards, Claire
Claudia
The Klaviyo support team is amazing and helpful. I really appreciate their detailed replies with screenshot and step by step explanations.
Response from KlaviyoJun 22, 2022
Hi Claudia, thank you so much for taking the time to write a review. I'll pass on your kind words to the support team. Best wishes, Claire
Sinan E.
We became a Klaviyo partner, but they call all our customers without our permission, they contact us via whatsapp. They also cause constant discomfort and what they are doing is not fair.
Response from KlaviyoJun 21, 2022
Hi Sinan, thank you for sharing your feedback. I have shared your comments with our partnerships team - please look out for an email from them. Kind regards, Claire
IRLHC
I've used Klaviyo for over a year, I pay over $6600 for their service, they don't offer phone support, the chat doesn't seem to work and their response to emails is slow. They also do not offer any support on the weekends. The segmentation is not accurate and drag a drop email template is not very versatile so I have to pay for a developer to hard code the emails (I was on mailchimp before and I did not have to do this). I am confused by all Klaviyo's great reviews they receive as the more I use the service, the more I feel it is not worth the money.
Response from KlaviyoJun 21, 2022
Hi there, thank you for taking the time to write a review about your experience with Klaviyo. I'm sorry to hear about the frustrations you've described. If you would be open to having a conversation about this, please drop me an email at [email protected]. Kind regards, Claire