KlaviyoReviews of klaviyo.com

Horrific experience! This is a scam website. I signed up for a 30 day 1 month email subscription. 2nd month on they are still charging me from a card I didnt authorise (its not saved anywhere in the system) and I gave no authority to charge it months later. I paid for 1 month only and thats all. When I contacted support and spoke to Katherine and Joe, they both lied and said I should have cancelled my subscription! When you go on Klaviyo site, there is nowhere to cancel a subscription and downgrade the plan. They purposely don't give you that option so they can charge your card month to month and there is no way to put a stop to it. They simply tell you to cancel a plan that doesnt exist, you can only close your account not downgrade to free plan (they dont want you to do that as they wouldn't be able to charge you then) When requesting a refund the answer was no. This company is a scam and fraudulent. If you want a professional and transparent service - dont look at Klaviyo. I am now filing a chargeback with my bank to get my money back and then filing a court case to bring them to justice and stop them for scamming any more small businesses.

My company moved from Mailchimp to Klaviyo to increase revenue and automate more processes. As well, we work with Salesforce, which involves a lot of development work, and Klaviyo makes this easier. Is a great platform, with a lot of great options to segment and create a lot of flows. Thanks to their support team, I have found the entire process to be very easy and efficient. The onboarding process was also very easy and pleasant. A special thanks goes out to Tamsin, who made this experience so much easier, more interesting, and more enjoyable than it could have been.

amazing product to reach and build relationship with clients, totally recommended

After a long period using Mailchimp, we decided to move to Klaviyo to obtain the benefits of improved automation workflows and abandonment emails. We went through a sales process in which we were asked how big our Mailchimp lists were and how many emails we sent, and from which a quote was provided. We were sold the ability to get 35-40% of our revenue from Klaviyo. After migrating, we went through a 4-6 week onboarding process in which we set up the various features. Functionality is good and the platform itself is excellent. However, we then discovered a key difference between Mailchimp and Klaviyo. While Mailchimp lets you send abandonment emails to non-subscribers with no charge, Klaviyo charges for so-called "unsuppressed" profiles. This hugely increased the cost. This issue was not made clear during the sales process, yet when we complained we heard it was a common objection. Apparently, customers who face the issue either pay the extra to upgrade or suppress all non-list members, thereby reducing performance. What's more, Klaviyo seems to make deliberately difficult to suppress users, offers little support in doing so (aside from suppress them all or leave them all in), so you need to expect your original quote to go up a lot. The platform itself is good, but I found our sales person pushy, not transparent over future costs, and not very responsive to resolving the issue. It soured what would otherwise have been a solid move.

I have been using this company for about a year and haven't been able to put my full attention on their services because I was working a full-time job and working my business part time. Now I'm full-time in my business i have learned so much that i never knew lol...the strategies they have set up for you to research and grow from are amazing. The test they have you take after completing a course is very good. One good thing about this company is you have to study and be determined to learn the steps they have in place to grow. I have a strong feeling my company will do well and with the help of Klaviyo (honest review)

Low quality platform with horrible bags and support. Would not recommend it if it would be free, forget about paid services.

We recently moved over to Klaviyo and our onboarding process was fantastic. Alex Rodriguez was extremely helpful, knowledgeable, and reassuring and his input has been essential in getting our Klaviyo database up and running and performing well. He was always available for both assistance and suggestion and made the onboarding process as simple as possible. I would fully recommend Klaviyo - the support you get is second to none and no question was ever too difficult to answer. In a world that is driven by ROI, value for money is essential and Klaviyo delivers on that front too

Great tool, helps to make more sales. Has more ability and condititions to reach particular client!