KlaviyoReviews of klaviyo.com

The worst company ever for business. We have 30k active subs, and got charged 160k profiles. We were told that if we sent to all subs ever (around 80k at the time), we would be able to send multiple email campaigns to this group without it compounding. So we sent one, then the rest to our 30k active subs. And yet we were charged with a bill that meant a complete loss for our business. We're better off not emailing, can you imagine that? Support lies, and they are the worst. - The OrnamentallyYou Team

The Customer Support Team did an excellent job at addressing our queries and providing assistance throughout the entire process. This was one of the best customer support experiences we have had so far.

I am not a fan of Klayvio and am currently looking for a simpler app to send emails. I have been with them for a few years, just because the headache of rebuilding flows and setting up a new program is never simple. I am a very small business and they are not a good fit for me. When they required you 'go to school' to learn how to use their emails show they have 'intentionally' made their app complex so it is difficult for the average, busy person to master it. I would need to hire a full time person just to keep up with all the changes, and learning the app is almost impossible due to time constraints. This reminds me of Adobe Photoshop and how complex they made their program back in the early 2000's - with intention, here we are in 2024 and Canva a simpler powerful program is stealing their thunder. I believe things can be kept simple with a low learning curve, if you chose to do-so. Klaviyo has made the choice to follow in the footsteps of adobe and I believe over the next few years it will not bode well for them.

Great service by Luke from customer support.

Support is always very responsive and helpful. There has never been an issue I can't solve.

Great support! Fast! Experts!

Beware of this unprofessional company, auto subscription that increases and when I ask for a refund immediately after i get charged, they don't agree to process the refund even though i have cancelled my plan. They offer a credit for next time i pay for a subscription thenthey removeit when i insist on getting a refund. Very childish behavior from Joanna in their customer support and I will follow through with a chargeback and don't think i'm not going to seek legal action on a 150$ it's chump change but i'm willing to pay for legal fees. Anyway for startups avoid at all costs

Reps that go above and beyond!