KlaviyoReviews of klaviyo.com

product support team was quick to help, and even went the extra mile by providing me with a handy Loom!

Very good customer support! Always professional and friendly tone, willing to quickly find a solution!

We've been a loyal Klaviyo customer for years, but my recent experience has been incredibly disappointing. We've been dealing with ongoing issues related to bot clicks, which have severely impacted our email marketing campaigns. Despite reaching out multiple times, the support we've received has been unhelpful and condescending. Joanna from Klaviyo's Billing Support Team provided a response that was not only patronizing but also failed to address the core issue. As professionals with extensive experience in data monitoring, we found the provided information to be basic and ineffective. We've already implemented all the suggested recommendations without any success. It's frustrating that Klaviyo seems to be the only email marketing platform plagued by this problem, and it's disheartening to see that the company isn't taking meaningful steps to resolve it. Instead of offering a refund or compensation for the inconvenience caused, they have refused any form of credit or refund. Klaviyo is supposed to be a helpful tool for businesses, but this issue has cost us significant time and resources. The lack of support and effective solutions is unacceptable. If you’re considering Klaviyo for your email marketing needs, be aware that their customer service and problem resolution are severely lacking. We are now looking into alternative platforms that truly value their customers and provide effective solutions without the hassle.

I am aware that there are dozens of good tools on the market for working with ecommerce, but I would not bet a single euro against the level of preparation of Klaviyo's support. There is no doubt that in order to receive answers of a certain level one must also ask questions with a high degree of depth, but Klaviyo remains in my opinion the ideal tool if one has a solid technical and strategic knowledge.

Great tool and the support is always on point. I'm using klaviyo for a while now and the service and the tool is great! The support is always quick and correct. Love that you have option to make use of the support system! Great documentation of the tool as well.

Excellent customer service. From the thorough help articles to the easy to contact customer service reps - Klaviyo has really made it seamless to make your marketing efforts easier.

I have been using Klaviyo for around 4 years. I was originally with Mailchimp. My honest review of Klaviyo is that it is very expensive for what it is and there basically is no customer support (well support that actually help resolve issues and doesn't just send standard unhelpful responses). There are definitly better platforms out there.

Again, when I ask them nicely to remove another featured they added and we never asked for, I am asked the same questions 3 times in a row and ultimately treated like a robot. Different agents, but same behaviour. And the attitude? It's like they all have a bad day!