KlaviyoReviews of klaviyo.com

I didn't want to upgrade the plan but Klaviyo did it themselves and took my money. what a scam.

Why so many 1 Stars? Sheesh! There are lots of bad reviews here! I signed up a month ago and found Klaviyo far superior to the other four platforms I used in the past. Lucas Reymond was fantastic at helping me get my account warmed up. The live chat has been a lifesaver; I've been using it for over an hour every day for the last three weeks. Every other app I use on Shopify works with Klaviyo, so I no longer have to use annoying Zapier.

Gebeld door dit bedrijf, zeer irritante manier van verkopen en proberen te achterhalen wat we nu voor technologie gebruiken. Dikke afrader.

I upgraded my plan at the end of the month (there were three days left), and they charged me the full monthly amount for these three days. What a scam. When I contacted them, they just gave me automated answers. Ripoff.

Developer Here - Lacks basic features. You would imagine the majority of apps that need email marketing would require e.g. a list for users on a free trial. These users would get emails relevant to that free trial. You would think, a big company like Klaviyo would be aware about the common use case of simply moving users from one list to another e.g. the real life case of users finishing their free trials and hence should not receive emails about that topic anymore. But does klaviyo offer this? Nope! Instead you can make a webhook to get it done but the API is useless - the remove profile from list does NOT work with the profile email, you have to send the Unique ID of the profile to be removed. But guess what - you cannot do this from the webhook! Making a simple task impossible. When escalated as priority to support, we have a 'Andre' guy who keeps repeating the same thing the user has told him, being completely useless.

Klaviyo doesn't have real support, just chat and links. So, Klaviyo is for people who can do all the configuration themselves.

Poor customer service. My Klavyio account is bugged out it Is sending an old email flow which I cannot see in my account but it does still send it. I initialed a new flow and it doesn't send it. I re-intergrated my shopify store to my klavyio account just to be sure it is connected rightfully but still it is sending the old email flows which I cannot see in my Klavyio account. The support team won't help me and I dont want to upgrade to a paid plan if this bug isn't fixed.

Really poor and duplicitous sales and marketing scams. I participated in their Partner Program after introducing some of my agency's clients to them. After they had taken my clients money, and after I had accrued a few hundred dollars from their referral program, they made an error while processing a payment. After this they never contacted me to update the details. After it was almost half a year later, they contacted me and tried tell me that they had "the right to forfeit payments that are 90+days past due, and unfortunately that is what happened here". This is a deceitful and unethical way to treat a supposed "partner" after profiting from the benefit of my recommendation. In addition this was when I had two more clients I had been talking to Klaviyo about transitioning over from other platforms, which I had wasted time on sales calls and emails etc with Klaviyo about, and - worst of all - had made plans with the clients to go ahead with. This now means potential embarassment and loss of reputation with my clients, which is unforgiveable. I attempted to find a resolution to this repeatedly with Klaviyo, but they just sent me effusive and sickly sweet emails while refusing to come to any kind of equitable outcome. Avoid this company, if you can't trust them to keep up their end of a deal with a supposed "partner", how will they treat your own clients and customers whose private data they have access to?