It has made such a difference in my…The miracle cat
It has made such a difference in my cat, he’s eating the way he used to. He has plenty of energy, it’s like he’s a kitten again. I soooo recommend this product
MS
Melissa S.
The service here was fast and…
The service here was fast and courteous. And when I had questions about the product, I got a live person who responded to me!
ES
Erin S.
THIS COMPANY IS A SCAM!!!
THIS COMPANY IS A SCAM!!!
Response from kittysuppsMay 14, 2026
Hi Erin,
We’re sorry to hear that your experience left you feeling this frustrated and disappointed. We understand how issues involving shipping, subscriptions, billing, or communication concerns can strongly affect a customer’s trust and overall experience.
Feedback like this is important to us, and we would appreciate the opportunity to review your concerns more closely. Please feel free to contact us at [email protected] so we can further check your account and order details from our side as well.
Mariel from KittySupps
NC
Narelle C.
I only ordered one of this product to…
I only ordered one of this product to see if my older cat could tolerate it ……. I have since had to stop using it . Today I received another delivery unauthorised and charged my account . I stopped using this product once before as they just keep sending orders once a month. Have tried to stop these unathorised automatic deliveries . Please stop I will. It order this product again. Narelle Clarke
Response from kittysuppsMay 13, 2026
Hi Narelle,
We understand why this experience has been frustrating, especially when you originally only wanted to try the product first to see how your older cat would tolerate it. Receiving another shipment and charge after deciding to stop using the product would understandably be upsetting.
Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty.
We also hear your concern regarding the repeated shipments after your earlier attempts to stop them. Please feel free to contact us at [[email protected]](mailto:[email protected]) so we can review your account and ensure the subscription status is properly checked from our side as well.
Mariel from KittySupps
MA
Mary A.
Don’t buy from this company!!
Don’t buy from this company!!! They do not honor their refund policy and they won’t stop sending you product. I have tried all their avenues. They will screw you.
Response from kittysuppsMay 13, 2026
Hi Mary,
We’re sorry to hear that your experience left you feeling this frustrated and disappointed. We understand how upsetting it is when customers feel their cancellation, refund, or subscription concerns were not resolved the way they expected.
Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty. We also understand your frustration regarding the refund process and the continued shipment concerns you described.
Feedback like this is important, and we appreciate you taking the time to share your experience. If you’re open to it, please contact us at [[email protected]] so we can review your account and concerns more closely.
Mariel from KittySupps
LH
Lena H.
The worst customer service!
The worst customer service!! Subscription service it has been almost impossible to do so. Not only did it take nearly two months for my first order to arrive, which was supposed to take 7-10 business days, but they also continued to charge me and ship products despite my request to cancel. The company's shipping timeframes are inaccurate, and they refused to take responsibility for the delay. To make matters worse, their email communications were inconsistent and contradictory. They initially told me that I could return the unused jars for a full refund, but later claimed that this was not possible due to concerns about scams. This contradicts their website's policy, which states that customers can return products for a full refund. I have been left with four unopened and unused bottles that the company refused to stop shipping. The automated email responses are unclear and seem to be generated by robots. I strongly advise others to avoid dealing with this company and instead look for more customer-focused alternatives. Unfortunately, I am now concerned about the potential risks associated with products from companies that prioritize profits over customer satisfaction. $180 in and no clear responses or ownership of mistakes.
Response from kittysuppsMay 12, 2026
Hi Lena,
We’re truly sorry to hear how frustrating and exhausting this experience has been for you. Waiting nearly two months for your first shipment, while continuing to receive additional charges and shipments after requesting cancellation, would understandably leave anyone upset and disappointed.
Our subscription option is intended to help customers avoid running out of product through automatic replenishment, but we completely understand your frustration if the subscription, cancellation, and return process did not feel clear or properly handled from your perspective. Customers should always feel fully informed and confident that their concerns are being addressed consistently.
We also hear your concerns regarding the conflicting communication around returns and refunds, especially after referencing the policy shown on the website. We understand why receiving different answers over time damaged your trust in the experience overall.
Shipping delays can unfortunately happen due to courier and fulfillment limitations, particularly during periods of high demand, but we recognize that clearer communication and faster resolution would have made a meaningful difference here.
We genuinely appreciate you taking the time to share detailed feedback about your experience, even though it was a negative one. If you’re open to it, please contact us at [email protected] so wean review your account and shipment history more closely.
Mariel from KittySupps
AN
Anne
My cats like it in their very food and…
My cats like it in their food and I think I see improvement in the older cats mood, energy, and coat.
BUT,,, can anyone tell me how to measure a gram of the product???
The instructions say to dose by grams per kg, but doesn’t say what amount equals a gram of their product.
Is it the little plastic spoon on the jar equals one gram???
How do customers know how much they are giving their kitty?
And HATE that there is no customer service number for questions/concerns.
That always makes me suspicious of a company.
Kitty Supps, please do better!
Response from kittysuppsMay 12, 2026
Hi Anne,
Thank you for sharing your experience and feedback. We’re really glad to hear that your cats are enjoying it in their food and that you may already be noticing positive changes in your older cats’ mood, energy, and coat condition.
We also completely understand your concern regarding the dosing instructions. Customers should feel confident and clearly informed about how to measure and use the product properly. The included scoop is intended as a serving guide,
but we understand your feedback that clearer gram-to-scoop measurements on the packaging would be much more helpful and less confusing.
We also hear your concerns regarding the lack of a direct customer service phone number. We understand why some customers prefer more immediate support options when they have questions about products for their pets.
Thank you again for your thoughtful and honest feedback — it’s genuinely appreciated. If you’d like additional help regarding serving guidance, please feel free to contact us at [email protected].
Mariel from KittySupps
AD
Adriana
Not a trustworthy company!
When I placed my first order I wasn’t aware that I also “subscribed “. A second order was automatically placed, as soon as I the email came in, I responded stating I do not want the product nor do I need a monthly subscription for it. Anna from KittySupps acknowledged my cancellation! Never received it and was charged for it! A month has gone by and no refund! I’m reporting them . Be very Leary of this company!!!
Response from kittysuppsMay 11, 2026
Hi Adriana,
We understand why this experience left you frustrated and disappointed. If you were unaware of the subscription setup during your initial order and later saw another order process automatically, we understand why that caused concern and frustration.
We also hear your concern regarding the cancellation acknowledgment and refund timing. Customers should always feel confident that once a cancellation request is confirmed, the account and billing status are handled clearly and accurately.
We’re sorry the experience reached the point where you felt reporting the situation was necessary. Feedback like this is important, and we appreciate you taking the time to share your experience.
If you’d still like us to review the account and refund details more closely, please feel free to contact us at [email protected]
Mariel from KittySupps
