kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 8, 2026

Hi Sheila, We understand why this experience was frustrating. If you submitted a cancellation request shortly after placing the order, we understand why you expected the shipment to be stopped before delivery. We also hear your concerns regarding the return and refund process after refusing the package. Customers should feel they have clear guidance and accessible options when trying to resolve order concerns. Once an order enters fulfillment processing there can sometimes be limitations on stopping shipment immediately, but we understand why the overall experience left a negative impression from your perspective. If you’d still like us to review the order and refund details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 8, 2026

Hi Nancy, Thank you so much for your kind feedback. We’re really glad we were able to assist with adjusting your delivery schedule and help make the process smoother for you. It also means a lot to hear your kind words about the support experience, we always want customers to feel heard, supported, and comfortable reaching out whenever they need assistance. Thank you again for your trust and support 🤍 Mariel from KittySupps

Response from kittysuppsMay 8, 2026

Hi Jorge, Thank you so much for sharing your experience. We’re truly happy to hear that your rescue cat is doing so much better and that you’ve seen such positive changes in her health and wellbeing. It also means a lot to hear that your order arrived quickly and that the experience was a positive one overall. Wishing you and your kitty continued health and happy days ahead 🤍 Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Jan, We understand why this became frustrating, especially when you originally only wanted to try the product first before deciding whether to continue using it. Receiving multiple additional jars before knowing how your cat would respond understandably made the experience feel excessive and costly from your perspective. Our subscription option is intended to help customers avoid running out of product, but we understand how disappointing it feels when the reorder schedule doesn’t align with the actual usage pace or customer expectations. We also hear your concerns regarding the unopened jars and future shipments. Customers should always feel fully informed and in control of subscription settings and reorder timing. Please feel free to email us at [email protected] with your order details so we can review the subscription status and help ensure no additional shipments continue processing. Mariel from KittySupps

Response from kittysuppsMay 8, 2026

Hi Angela, Thank you so much for your kind feedback! We’re really glad we were able to help resolve the cancellation and refund quickly and smoothly for you. It truly means a lot to hear that the process was hassle-free and that you felt supported throughout the experience. Thank you again for your patience and understanding 🤍 Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Mark, We understand why this experience has been frustrating, especially after receiving additional shipments you did not expect following your initial order. Customers should always feel fully informed about future orders and subscription settings. We also want to address your concern regarding the product itself. KittySupps Taurine is formulated as a taurine supplement for cats, and individual reactions or preferences can vary from pet to pet depending on smell, taste sensitivity, or dietary habits. While many cats take to it well, we understand that not every cat will respond the same way. We’d still appreciate the opportunity to review the account and order history more closely with you. Please feel free to email us at [email protected] so we can look into the subscription and shipment concerns from our side as well. Mariel from KittySupps