Colleen K.
Unauthorized Monthly Charges
I ordered 1 jar of KittySupps. After showing the product to our vet, he said to NOT use it. Since I only bought that one jar it wasn't a problem. However, KittySupps has stilled charged me $49.90 every month for the last 3 months and shipped product, that I don't use or want. I've contacted the KittySupps customer service each time and they have assured me that they have taken care of the problem and I will not be charged/sent KittySupps again. Yet every month they DO charge and send product. DO NOT trust these people!
Response from kittysuppsOct 4, 2026
Hi Coleen, We’re very sorry to hear about your experience. We understand how concerning it is to continue being charged $49.90 and receiving products you don’t want after contacting our team multiple times and being told that future charges and shipments would stop. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous requests and all three subsequent charges and shipments, and determine why this has continued. We sincerely apologize for the repeated frustration and loss of trust this has caused. Thank you, Mariel from KittySupps


