kittysuppsReviews of kittysupps.com

Response from kittysuppsOct 20, 2026

Hi, We’re sorry to hear about your experience. We understand how frustrating it is to receive another order after you had already emailed our support team in September requesting cancellation. We also understand your disappointment with the 25% discount offered, especially when your original concern was stopping future shipments and resolving the unexpected order. Please contact [email protected] using the same email address associated with your order so our team can review your September cancellation request, the subsequent shipment, and the resolution previously offered. We sincerely apologize for the frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Kerry, We’re very sorry to hear about your experience. We understand how frustrating it must be to continue receiving orders you didn't expect and to still be waiting for a resolution after three months of communication with our team. We also understand your concern about being asked to return the products before a refund can be processed, especially when you haven't received the necessary return instructions. We recognize that friendly responses alone aren't enough when you're still waiting for meaningful progress. Please contact [email protected] using the same email address associated with your order so our team can review your previous correspondence, recurring charges, outstanding refund requests, and the return instructions you've been waiting for. We sincerely apologize for the prolonged frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Leesa, We’re very sorry to hear about your experience. We understand how concerning it is to discover recurring charges for a subscription you did not intend to sign up for, especially when you've been trying to arrange a return and refund without receiving a satisfactory resolution. We also understand your frustration with the communication you've received and how difficult it has been to get clear answers regarding your account. Please contact [email protected] using the same email address associated with your order so our team can review your subscription status, billing history, previous correspondence, and return and refund requests. We sincerely apologize for the frustration, inconvenience, and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Karen, We’re very sorry to hear about your experience. We understand how disappointing it is when your cat refuses to eat food mixed with the supplement. Cats can be particularly sensitive to unfamiliar tastes and smells, and their preferences can vary. We also understand how concerning it is to receive another shipment and charge after you've already tried to stop future orders, especially when unexpected expenses can create financial stress. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the additional charge, previous correspondence, and cancellation requests. We sincerely apologize for the frustration and inconvenience this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Kathy, We’re very sorry to hear about your experience. We understand your disappointment that the product wasn't suitable for your cat, as well as your frustration with receiving multiple shipments after repeatedly requesting that future orders be stopped. We also understand your concerns about the partial refund offered, especially after being assured that no additional shipments or charges would occur. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your previous cancellation requests, additional shipments, and the refund options previously discussed. We sincerely apologize for the continued frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Myrna, We’re very sorry to hear about your experience. We understand how frustrating it is to receive three containers when you only intended to purchase one, especially after requesting a refund and cancellation of future orders. We also understand your disappointment with the responses you received, particularly after providing photos of the packaging and visible order numbers to help locate your purchases. Please contact [email protected] using the same email address associated with your order so our team can review your previous correspondence, the order numbers you provided, and your refund and cancellation requests. We sincerely apologize for the confusion, inconvenience, and lack of clear communication you’ve experienced. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Bruce, We’re very sorry to hear that you haven't received your order despite being charged. We understand how frustrating this is, especially when you've already tried reaching out to our support team without receiving a response. While we currently provide customer support through email rather than phone, we take missing orders and unanswered inquiries seriously. Please contact [email protected] using the same email address associated with your order and include your order number so our team can locate your purchase, review the shipping status, and look into your previous inquiries. We sincerely apologize for the inconvenience and frustration this has caused. Thank you, Mariel from KittySupps